Good Energy Review (July 2026)
Overview
Good Energy is a strong choice for households wanting genuine renewable electricity and strong Trustpilot feedback, though its fixed tariffs come with exit fees.
Who are Good Energy?
Good Energy is one of the UK's oldest dedicated green energy suppliers, having been founded over 25 years ago. In April 2025, the company was bought by the Dubai-headquartered smart grid company Esyasoft for about £99 million. Today, it remains a recognised name in the UK domestic green energy market.
What sets the company apart is its strict approach to sourcing power. Rather than buying wholesale energy and matching it with cheap certificates, Good Energy buys its electricity directly from a network of over 3,000 independent UK renewable generators, as detailed in its published fuel mix. It also installs solar panels, home batteries, heat pumps, and electric vehicle chargers for its customers.
Products & services
- Gas and electricity
- standard and fixed-rate domestic tariffs
- Green technology
- solar panel, home battery, heat pump, and EV charger installations
- Specialist tariffs
- dedicated smart tariffs for EV drivers and heat pump owners
- Export tariffs
- options to pay solar panel owners for excess electricity
Awards & recognition
- ✓Green Accreditation — Uswitch (2026)
- ✓B Corp Certification — B Lab
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option is the Good Energy 12m Fix Jul26, which costs £1,658 a year. As a 12-month fixed contract, this tariff locks in unit rates and standing charges for the duration of the term.
Alternatively, the Good Energy Standard is a variable tariff priced at £1,911 a year. While it carries no exit fees and requires no fixed term, its rates are subject to market fluctuations. Both the fixed and variable options provide green energy.
Tariff details
This supplier's full tariff range
Good Energy offers standard variable and fixed-rate tariffs, alongside a range of specialist smart tariffs for homes with green technology.
Customer reviews
Good Energy holds a Trustpilot rating of 4.8 out of 5 across 14,714 reviews. Data shows 82% of these are five-star ratings, while 5% are one-star. Feedback frequently highlights helpful staff and the ability to easily reach human representatives.
Reviewers also note prompt responses to general inquiries. Conversely, negative feedback points to occasional billing inaccuracies and extended delays in resolving specific technical faults, such as a battery system issue that reportedly took 14 months to fix.
During the annual Which? energy survey, the supplier achieved an overall score of 69. It scored 8 out of 10 for supporting customers who need assistance, and 7 out of 10 for smart meters. However, it received a lower score of 1 out of 5 for its switching process.
Apps
Good Energy provides mobile applications for both Apple and Android devices. The iOS version holds a score of 4.7 from 7,000 ratings, while the Play Store app scores 4.63 across 2,890 ratings and records over 10,000 installs.
Both platforms receive regular maintenance. Recent iOS release notes detail several functional updates, such as added support for smart prepayment meters and revised graphs that separate peak usage, standing charges, and VAT.
Service and support
In independent service evaluations, Good Energy holds a Citizens Advice score of 3.49 out of 5, placing it 6th overall. The supplier records 10.9 complaints per 10,000 customers.
Contact metrics indicate an average call centre wait time of 2 minutes and 2 seconds. Additionally, the company responds to 79.3% of customer emails within a two-day timeframe.
Good Energy maintains formal vulnerability commitments registered with Citizens Advice. Customer support operates on weekdays between 9am and 5pm, remaining closed on weekends. The supplier accepts payments via Direct Debit, cash, cheque, and prepayment.
Good Energy complaints and performance
In the most recent period available (Q4 2025), Good Energy received 613 complaints for every 100,000 customers. The supplier resolved 68% of these by the end of the next working day, and 97% within eight weeks.
Green energy
Good Energy supplies a 100% renewable electricity mix. It does not rely on certificate matching to back its green claims. Instead, it buys power directly from independent wind, solar, biogeneration, and hydro generators. In July 2026, it signed a major two-year deal with Ørsted to buy 400GWh of offshore wind power.
For gas, the supplier offers a mix made up of 10% UK-generated biogas and 90% natural gas. It makes the natural gas portion carbon-neutral by investing in Gold Standard carbon offsetting projects around the world.
The company has published a transition plan to stop selling fossil gas entirely by 2040. It is actively encouraging its customers to move away from gas boilers by offering heat pump installations and specialist tariffs to support the switch to electric heating.
Our verdict
Good Energy is a strong choice for households wanting genuine renewable electricity and strong Trustpilot feedback, though its fixed tariffs come with exit fees.
Good Energy may suit households seeking a dedicated green supplier that purchases power directly from renewable generators. This sourcing model is supported by strong customer service ratings and well-reviewed mobile applications.
The supplier is likely a fit for those prioritising renewable generation and accessible support staff. However, households looking for fixed tariffs without exit fees, or those who place a high priority on a highly rated switching process, may wish to compare alternatives.
Frequently asked questions
Is Good Energy a green supplier?
Yes, Good Energy supplies 100% renewable electricity. Rather than relying on certificate matching, it buys its power directly from over 3,000 independent UK wind, solar, biogeneration, and hydro generators.
How much is Good Energy's cheapest tariff?
Its cheapest available tariff is the Good Energy 12m Fix Jul26, which costs £1,658 a year.
Does Good Energy charge exit fees?
Yes, its cheapest fixed tariff comes with a £150 exit fee if you decide to leave before the 12-month term ends. Its standard variable tariff does not charge an exit fee.
What do customers think of Good Energy?
Customers rate the supplier highly. It has a Trustpilot rating of 4.8 from over 14,000 reviews, with many praising the helpful staff and quick response times.
Does Good Energy have a mobile app?
Yes, it offers highly rated apps for both iOS and Android. The iOS app has a rating of 4.7, and recent updates have added features like smart prepayment support and detailed usage graphs.
How long does it take Good Energy to answer the phone?
According to Citizens Advice, the average call centre wait time for Good Energy is 2 minutes and 2 seconds.
Is Good Energy good at handling complaints?
It performs well in this area, receiving 10.9 complaints per 10,000 customers and resolving 97% of complaints within eight weeks.
Who owns Good Energy?
Good Energy was founded over 25 years ago and was bought by the smart grid company Esyasoft in March 2025.
Should I switch to Good Energy?
It is a strong choice if you want genuine green energy and reliable customer service, though you should factor in the £150 exit fee on its fixed tariff.
What changed this month
This month, Good Energy's iOS app updates in last 90 days rose from 0 to 1, Good Energy's iOS sampled positive reviews fell from 2 to 0, and Good Energy's iOS sampled negative reviews fell from 1 to 0. There were 21 other data changes this month — see the full changelog below for details.
Data changes this month (30)
Good Energy
- Trustpilot reviews14,643 → 14,714
- Trustpilot negative reviews replied %97 → 100
- iOS app days since last update1,111 → 29
- iOS app updates in last 90 days0 → 1
- iOS sampled reviews avg stars3.67 → no longer available
- iOS sampled positive reviews2 → 0
- iOS sampled negative reviews1 → 0
- Play Store rating4.633218 → 4.6323023
- Play Store ratings count2,729 → 2,890
- Play Store days since last update112 → 30
- Play Store negative ratings %3.4 → 4.1
- Play Store neutral ratings %4.5 → 3.8
- Play Store net-positive %88.7 → 88
- Citizens Advice rank7 → 6
- Citizens Advice score3.46 → 3.49
- Complaints per 10,000 customers13.4 → 10.9
- Avg call centre wait time154 → 122
- Emails responded within 2 days %82.5 → 79.3
- Cheapest variable tariffnow available (£1,911.32)
- Cheapest fixed tariffnow available (£1,657.97)
- Cheapest tariffnow available (£1,657.97)
- Cheapest tariff exit feenow available (£150)
- Cheapest tariff termnow available (12 months)
- Cheapest fixed tariff exit feenow available (£150)
- Cheapest fixed tariff termnow available (12 months)
- Tariff count0 → 2
- Fixed tariffs available0 → 1
- Variable tariffs available0 → 1
- Shortest fixed termnow available (12 months)
- Longest fixed termnow available (12 months)
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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