Good Energy Review Summary
- Truly environmentally friendly energy
- Pays the living wage and is working towards eliminating the gender pay gap
- Positive reviews on TrustPilot
- Customer services not available at weekends
- No Warm Home Discount
- Don’t currently offer smart meters
Who are Good Energy?
Good Energy were established in 1999 and they now have around a quarter of a million customers.
They boast that their energy is the most environmentally friendly energy available and they are also involved in environmental projects. Good Energy generates some of the energy they supply at their own wind and solar farms.
They also aim to be an ethical company, paying the living wage to their employees and working to address the gender pay gap. The board and executive team are split equally between male and female members.
Often the ethical and environmentally friendly energy suppliers have to charge more for their energy because their costs are higher, but despite their approach to energy supply, Good Energy’s energy prices are still competitive compared to the rest of the market.
Good Energy offers two standard tariffs, one with a fixed rate and one with a variable rate. The standard fixed rate tariff is fixed for 24 months, although you can also phone for a quote based on a 12-month fixed rate period. There are no exit fees on either of these tariffs.
There is also a tariff aimed at electric vehicle users with a higher standing charge but a lower unit rate. This is a fixed rate tariff and there a £50 exit fee is charged if you switch to another energy provider before the end of the contract.
Good Energy also offers ‘feed-in’ tariffs for people who generate their own renewable energy and the company is one of the largest ‘feed-in’ tariff providers in the UK.
Most of Good Energy’s customers will be considering using the company for their energy supply due to the company’s environmental and ethical credentials, but in fact those credentials don’t come at a price and Good Energy’s energy is competitively priced.
People reviewing the company on TrustPilot have mentioned that they were surprised at how much they have saved by switching to Good Energy.
Good Energy score four out of five stars on TrustPilot with the quality of their customer service being praised by many of the reviewers.
The company does not score as highly in the Citizen’s Advice energy supplier survey, only gaining 3.25 our of five stars, putting them in 21st place out of 40 companies.
Which? does not have sufficient data to rate the company.
Good Energy boast that their energy is greener than other energy suppliers.
Their electricity comes from UK-based renewable sources, and Good Energy source some of their energy from their own wind and solar farms.
Their gas is also carbon neutral. At present, 6% of their gas is biogas, a figure that is set to rise to 10% during 2020. Good Energy invest in carbon reduction schemes in Malawi, Nepal and Vietnam to neutralise the carbon emissions from the remaining gas that they supply.
Good Energy do not have a live chat facility on their website, but they can be contacted by phone and answer phone calls in an impressive 43 seconds according to Citizen’s Advice. The can also be contacted via email, via their online portal or app, or via their social media presence.
However, according to Citizen’s Advice only 94.7% of their Good Energy’s customers say that their bills arrive on time, and despite many of Good Energy’s reviews on TrustPilot praising the company’s customer service, there are 16.1 complaints per 10,000 customers.
Good Energy’s website is excellent. It contains a large amount of information and all of that information is easy to find.
There is an online portal that lets you manage all aspects of your account, including your personal details and your direct debit. You can also submit meter readings, view your usage history and make payments. If you are generating your own renewable energy you can use the portal track your ‘feed-in’ tariff.
There is also an app that works with Android or iOS devices. This app scores four out of five stars at Google’s Play Store and 4.6 out of five stars at Apple’s App Store. The app lets you do everything that the web-based portal lets you do.
Unfortunately, in view of the fact that Go Energy do not currently support smart meters the Go Energy website and app do not take advantage of the additional functionality that smart meters offer.
You can contact Go Energy via the website or app, but there is no live chat feature.
Good Energy’s preferred payment method is direct debit, and customers paying by direct debit get a £15 discount per fuel type each year. The direct debit amount is reviewed each month, although customers can ask for it to be reviewed sooner if their circumstances have changed.
Customers can also pay by bank transfer or cheque. Credit and debit cards are accepted, although an additional fee may be charged for credit card payments. Good Energy also accepts payment in Bristol Pounds, a local community currency introduced in 2012 to improve the local economy of Bristol and the surrounding area.
There is no discount for paperless billing, although Good Energy encourages its customers to choose this option as it is better for the environment. Customers who would prefer paper billing can still receive bills through the post, though.
Good Energy are currently running a pilot scheme and if that scheme is successful, they will be offering smart meters to all of their customers.
In the meantime, you can switch to Good Energy if you have an existing smart meter, but you may lose the smart functionality although if that happens your smart meter would still work as a conventional meter and would not need to be replaced.
Do Good Energy offer a recommend a friend referral scheme?
Good Energy say that the more people using their energy to combat climate change the better, so they offer a referral scheme to encourage their customers to persuade their friends and family to switch to them.
For each referral, the new customer and the existing Good Energy customer receives a £50 Vintage Roots voucher. Vintage Roots is an online, organic wine supplier.
There is no limit to the number of referrals that a Good Energy customer can make.
Do they work with pre-payment meters?
Good Energy accepts customers who are using pre-payment meters.
Do they accept Economy 7?
Economy 7 is offered on Good Energy’s fixed rate and variable rate tariffs, including its electric vehicle tariff.
Are they signed up to the Warm Home Discount?
Good Energy are not signed up to the Warm Home Discount. As a smaller energy supplier, they are not required to do so, and they say that being part of the scheme would make their energy disproportionately expensive for the majority of its customers.
However, they do make it easy for customers who are eligible for the Warm Home Discount to switch to a supplier that is signed up to the scheme if those customers feel that they can get a better deal elsewhere.
Are they signed up to the Energy Switch Guarantee?
Good Energy are not signed up to the Energy Switch Guarantee, although according to Citizen’s Advice, 96.2% of switches to Go Energy are completed within 21 days.
Do they mention about the Priority Services Register?
Good Energy operates a Priority Services Register. There is a downloadable registration form on the Good Energy website.
Do they offer a ‘Dual Fuel’ discount?
There are no ‘Dual Fuel’ discounts available.
Will they offer to pay a customer’s exit fees when they join them?
Good Energy will not pay any exit fees that a customer’s previous energy supplier has charged. Any such fees remain the responsibility of the customer.
What happens if you move home whilst with them?
Good Energy have a facility on their website that makes it easier for existing customers to manage the process of moving their energy supply account when they are moving home.
Do they offer any incentives for joining?
There are no specific incentives to encourage customers to switch their energy supply to Good Energy.
How to contact Good Energy
Address: Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE
You can contact Good Energy customer service by calling: 0800 254 0000
You can email them through: email@example.com
Monday – Friday 9am – 5:00pm.
Closed on weekends and Bank holidays.
Switch to Good Energy
The easiest way to switch to Good Energy is through Energy Helpline’s comparison website here. This will allow you to check if Good Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.