E Energy Review (July 2026)
Overview
E Energy offers highly rated apps and several positive service indicators for prepayment customers, though current pricing details are unavailable.
Who are E Energy?
E (also known as E Energy or E Gas and Electricity) is a British-owned energy supplier based in Birmingham. It is one of the UK's smaller domestic suppliers, focusing mainly on the pay-as-you-go and prepayment market. The company offers gas and electricity to households and aims to keep energy billing simple.
What sets it apart is its focus on keeping costs down and offering flexible terms. It does not charge exit fees on its standard variable tariff, so customers can leave at any time. It also offers a unique feature for smart meter customers, who pay no standing charge on days when they use no gas or electricity. On top of this, it runs a UK-based call centre and was named a Which? Recommended Provider in 2026.[1]
Products & services
- Standard variable tariff
- flexible pay-as-you-go deal with no exit fees
- Fixed tariffs
- deals that lock in unit rates for a set time
- Smart meter tariff
- specialist pay-as-you-go tariff with no daily standing charge on zero-use days
Awards & recognition
- ✓Which? Recommended Provider — 2026 / Which?
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Prices
| Metric | E Energy |
|---|---|
| Tariff count | 0 |
| Fixed tariffs | 0 |
| Variable tariffs | 0 |
Pricing data for this supplier is not currently available in our comparison. Historically, its product range includes standard variable options without exit fees, as well as fixed-term contracts that hold unit rates steady for a specified duration.
Additionally, households with smart meters can access a specialist pay-as-you-go plan. This specific tariff waives the daily standing charge on days when no energy is consumed.
Named Tariff Products
This supplier's full tariff range
E focuses heavily on the prepayment market, offering simple pay-as-you-go energy for households with traditional top-up meters and smart meters. Its terms cover standard variable options, fixed deals, and specialist smart tariffs.
Customer Reviews
On Trustpilot, E Energy maintains a rating of 4.4 out of 5 across more than 2,200 reviews. Five-star ratings make up 81% of this total, compared to 13% at one star. Positive feedback often highlights the support staff, whereas critical reviews tend to focus on billing discrepancies and inconsistent service.
The annual Which? survey awards the supplier an overall score of 79. This includes 4 out of 5 for customer service and 3 out of 5 for value for money. The firm also receives 10 out of 10 for smart meters, 5 out of 5 for its switching process, and 8 out of 10 for supporting vulnerable customers.
App Experience
Mobile application ratings for E Energy are generally high. The iOS version holds a 4.7 score from 6,500 ratings, and the Android equivalent scores 4.7 from more than 5,000 ratings, with over 100,000 installs. Maintenance appears moderate, as both platforms show their most recent updates occurring approximately four months ago.
However, a recent subset of iOS feedback averages 3 stars, indicating a slight dip compared to the lifetime score. These users report that the software functions adequately for balance checks and notifications, but they occasionally experience delays in data synchronisation.
Service and Support
Citizens Advice ranks E Energy 9th overall, assigning it a score of 3.22 out of 5. In terms of dispute volume, the supplier records 70.6 complaints per 10,000 customers.
Telephone support metrics show an average wait time of 60 seconds. Digital communication is similarly prompt, with 100% of emails receiving a response within two days. Furthermore, the firm has registered formal vulnerability commitments with Citizens Advice.
The company accepts prepayment methods and operates its support lines from 8am to 7pm on weekdays. Saturday hours run from 9am to 5pm, while the contact centre remains closed on Sundays.
Complaints and Performance
In the most recent period available (Q4 2025), E Energy received 176 complaints for every 100,000 customers. The latest figures show the supplier resolved 82% of these complaints by the end of the next working day, and 100% within eight weeks.
Green Energy Approach
Based on Citizens Advice data from January to March 2026, E's electricity fuel mix is largely fossil fuels, with some nuclear and other sources.[1]
The supplier supports the Smart Export Guarantee (SEG) scheme. This allows households with their own renewable generation, such as solar panels, to get paid for the excess electricity they send back to the grid. It also encourages customers to get a smart meter to help them track their energy use and cut down on waste.
Our Verdict
E Energy offers strong customer service and highly rated apps for prepayment customers, though current pricing details are unavailable.
E Energy has a strong Which? score and highly rated mobile applications, although its Citizens Advice score and ranking are more mixed; this may suit households relying on prepayment meters. The combination of short call wait times and its Which? Recommended Provider status indicates a structured approach to customer support.
Without current pricing data, assessing the financial value of its tariffs is not possible in this comparison. The supplier may appeal to those who prioritise account management tools and responsive service for pay-as-you-go energy. Households seeking to verify exact unit rates and standing charges before switching will need to consult alternative sources.
Frequently asked questions
Is E Energy a good supplier?
E Energy receives strong customer reviews and performs well in independent service metrics. However, without current pricing data, it is difficult to judge its overall value.
What tariffs does E Energy offer?
While current pricing is unavailable, E Energy generally offers standard variable options, fixed deals, and a specialist pay-as-you-go tariff for smart meter customers.
Does E Energy charge exit fees?
E Energy does not charge exit fees on its standard variable tariff, allowing customers to leave at any time without penalty. Fixed tariffs may have exit fees, but current figures are unavailable.
How do customers rate E Energy?
E Energy holds a Trustpilot rating of 4.4 out of 5. Reviews frequently praise its customer service, though some mention issues with billing practices.
Does E Energy have a mobile app?
Yes, it has highly rated apps for both iOS and Android. The iOS app scores 4.7, and the Play Store app also scores 4.7, allowing customers to manage their accounts and check balances.
How quickly does E Energy answer the phone?
According to Citizens Advice, E Energy has an average call centre wait time of 1 minute.
What are E Energy's opening hours?
E Energy's phone lines are open from 8am to 7pm on weekdays, and from 9am to 5pm on Saturdays. They are closed on Sundays.
Does E Energy offer a green tariff?
We do not have data to confirm a specific green tariff. Its electricity mix is largely made up of fossil fuels, though it does support the Smart Export Guarantee scheme for homes with solar panels.
Should I switch to E Energy?
It could suit prepayment customers who value its app and short reported call wait. Compare exact costs elsewhere first, as current pricing data is not available.
What changed this month
This month, E Energy's play store negative ratings % rose from 1.5 to 1.9, E Energy's avg call centre wait time rose from 52 to 60, and E Energy's Citizens Advice rank rose from 8 to 9. There were 8 other data changes this month — see the full changelog below for details.
Data changes this month (12)
E Energy
- Trustpilot reviews2,215 → 2,219
- iOS app days since last update117 → 131
- Play Store rating4.6881094 → 4.669884
- Play Store ratings count5,058 → 5,181
- Play Store days since last update114 → 128
- Play Store positive ratings %94.2 → 93.9
- Play Store negative ratings %1.5 → 1.9
- Play Store neutral ratings %4.3 → 4.2
- Play Store net-positive %92.7 → 92
- Citizens Advice rank8 → 9
- Complaints per 10,000 customers71.3 → 70.6
- Avg call centre wait time52 → 60
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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