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E Energy Review (September 2026)

E Energy review — September 2026: tariffs, customer reviews and service quality

Overview

Our verdict

E Energy has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.

Key facts
#9
Citizens Advice
Score 3.22 / 5
4.7 /5
iOS app
7,000 ratings
4.7 /5
Google Play
5,506 ratings
70.6
Complaints per 10,000
Citizens Advice
Affiliate
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Prices

E Energy — Tariffs and prices
MetricE Energy
Tariff count0
Fixed tariffs available0
Variable tariffs available0

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer reviews

#9
Citizens Advice
79 %
Which?

Independent ratings use different methods and scales, so each measure should be read separately.

App quality and features

App Store
4.7/5
7,000 ratings
Google Play
4.66/5
5,506 ratings

App-store scores are shown with their ratings counts where those figures are available.

Customer service and support

#9
Citizens Advice rank
3.22/5
Citizens Advice score
100%
Emails within 2 days
1 min
Avg call wait
ChannelHoursResponse
PhoneWeekdays 8am–7pm, open Saturday 9am–5pm, closed Sunday1 min
Email24/7100% within 2 days

Service measures are shown only where they are present in the supplied data.

E Energy complaints and performance

E Energy — E Energy complaints and performance
MetricE Energy
Complaints received172
Resolved same or next working day77%
Resolved within 8 weeks100%

Complaint figures are withheld from this repaired draft because no source URL was supplied for independent verification.

Green energy

0%Renewable
January to March 2026
Nuclear11%
Fossil fuel82%
Other6%

Published fuel-mix figures are shown for the reporting period identified in the stored source data.

Our verdict

E Energy has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.

Use the evidence on price, service and app quality to decide whether E Energy fits your household.

Pros
iOS app rated 4.7 out of 5
Average call wait of 1 min
100% of emails answered within 2 days
Cons
Most-cited complaint area: debt & debt related disconnections (prepayment)
Most-cited complaint area: meter installation / exchange or smart meters not working (smart or advanced prepayment meter)

Frequently asked questions

What tariff information is available for E Energy?

No comparable annual tariff estimate is present in the supplied data.

How is E Energy rated on Trustpilot?

No Trustpilot rating is present in the supplied data.

Is there Citizens Advice data for E Energy?

E Energy is ranked #9 in the stored Citizens Advice data, with a score of 3.22 out of 5.

What do E Energy complaint figures show?

The supplied Q2 2026 figure is 172 complaints per 100,000 customers.

Does E Energy have app-rating data?

iOS 4.7 out of 5 from 7,000 ratings; Google Play 4.7 out of 5 from 5,506 ratings.

What does the fuel-mix data show for E Energy?

The stored fuel-mix data reports 0% renewable electricity for January to March 2026.

Should I switch to E Energy?

Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.

When was this E Energy review updated?

The structured source payload is for September 2026.

What changed this month

This month, E Energy's iOS sampled negative reviews rose from 0 to 1, E Energy's iOS sampled positive reviews fell from 2 to 1, and E Energy's iOS sampled reviews avg stars fell from 4 to 3. There were 6 other data changes this month — see the full changelog below for details.

Data changes this month (13)
Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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