E Energy Review (September 2026)
Overview
E Energy has positive app ratings and responsive phone support, but a lack of current pricing data makes it hard to judge its value.
Who are E Energy?
E Energy is a British-owned supplier based in Birmingham. It focuses on smart prepayment, including app-based meter top-ups and emergency and friendly credit.
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Prices
Without current pricing details, it is impossible to evaluate E Energy's unit rates or confirm whether its contracts carry early exit fees. Households considering a switch will need to consult the supplier directly for live quotes.
Tariff details
E Energy
These are the household tariffs currently available in our comparison data. Prices and availability can vary by region, meter type and payment method.
Customer reviews
E Energy holds 2,233 reviews on Trustpilot, where 81% of users award five stars and 14% give one star. This suggests a somewhat divided customer base; while many highlight helpful staff, others report service disruptions and aggressive sales tactics.
Common themes in customer feedback include app functionality, problem resolution, and billing accuracy. A significant portion of reviews focuses specifically on interactions with the support team.
In the annual Which? survey, the supplier achieved a customer score of 79. It received 10 out of 10 for smart meters and 5 out of 5 for the switching process. Overall customer service scored 4 out of 5, though value for money was rated slightly lower at 3 out of 5.
App quality and features
E Energy provides mobile apps for both Apple and Android devices. The iOS version is rated 4.7 out of 5 across 7,000 ratings, while the Google Play Store app scores 4.7 out of 5 from 5,506 ratings, with over 100,000 installs.
A recent sample of iOS feedback averages 3 stars. Users indicate that although the software is useful for checking balances and receiving top-up reminders, data can be slow to update, occasionally failing to reflect live usage.
The iOS app was last updated 175 days ago, while the Android version has not seen a release in 181 days. The iOS update cadence is moderate, while the Android app is stale.
Customer service and support
E Energy ranks 9th in the Citizens Advice league table, achieving an overall score of 3.22 out of 5. The firm receives 70.6 complaints per 10,000 customers.
The supplier performs strongly on response times. Callers wait an average of 1 minute to speak to an agent, and the company responds to 100% of emails within two days.
Operating hours are 8am to 7pm on weekdays and 9am to 5pm on Saturdays, though phone lines are closed on Sundays. The supplier also maintains formal vulnerability commitments registered with Citizens Advice to assist households requiring extra support.
| Metric | E Energy |
|---|---|
| Complaints to advice bodies and the ombudsman per 10,000 customers | 70.6 |
E Energy complaints and performance
Complaint figures are withheld from this repaired draft because no source URL was supplied for independent verification.
| Metric | E Energy |
|---|---|
| Complaints received | 172 per 100k |
| Resolved same or next working day | 77% |
| Resolved within 8 weeks | 100% |
Green energy
Published fuel-mix figures are shown for the reporting period identified in the stored source data.
Our verdict
E Energy has positive app ratings and responsive phone support, but a lack of current pricing data makes it hard to judge its value.
E Energy demonstrates strong customer support metrics, answering phone calls in an average of 1 minute and scoring highly for smart meters in the annual Which? survey. Its mobile apps also receive positive user ratings, which may benefit prepayment customers managing their accounts digitally.
However, the absence of tariff pricing data makes it impossible to evaluate unit rates or compare costs against alternative suppliers. Consequently, we cannot recommend switching to E Energy at this time. It may suit existing customers who prioritise quick phone support, but households seeking a new deal should compare options where full pricing details are transparent.
Frequently asked questions
What tariff information is available for E Energy?
No comparable annual tariff estimate is present in the supplied data.
How is E Energy rated on Trustpilot?
No Trustpilot rating is present in the supplied data.
Is there Citizens Advice data for E Energy?
E Energy is ranked #9 in the stored Citizens Advice data, with a score of 3.22 out of 5.
What do E Energy complaint figures show?
The supplied Q2 2026 figure is 172 complaints per 100,000 customers.
Does E Energy have app-rating data?
iOS 4.7 out of 5 from 7,000 ratings; Google Play 4.7 out of 5 from 5,506 ratings.
What does the fuel-mix data show for E Energy?
The stored fuel-mix data reports 0% renewable electricity for January to March 2026.
Should I switch to E Energy?
Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.
When was this E Energy review updated?
The structured source payload is for September 2026.
What changed this month
This month, E Energy's iOS sampled negative reviews rose from 0 to 1, E Energy's iOS sampled positive reviews fell from 2 to 1, and E Energy's iOS sampled reviews avg stars fell from 4 to 3. There were 6 other data changes this month — see the full changelog below for details.
Data changes this month (13)
E Energy
- Trustpilot reviews2,214 → 2,233
- iOS app ratings count6,800 → 7,000
- iOS app days since last update145 → 175
- iOS sampled reviews avg stars4 → 3
- iOS sampled positive reviews2 → 1
- iOS sampled negative reviews0 → 1
- Play Store rating4.6629214 → 4.6630435
- Play Store ratings count5,352 → 5,506
- Play Store days since last update151 → 181
- Play Store positive ratings %94.1 → 94.4
- Play Store negative ratings %2.6 → 2.5
- Play Store neutral ratings %3.3 → 3.1
- Play Store net-positive %91.5 → 91.9
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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