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Scottish Power Review (September 2026)

Scottish Power review — September 2026: tariffs, customer reviews and service quality

Overview

Our verdict

Scottish Power has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.

Key facts
4.4 /5
Trustpilot
203,838 reviews
#10
Citizens Advice
Score 2.94 / 5
£1,611
Cheapest variable per year
Standard
4.8 /5
iOS app
87,000 ratings
Affiliate
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Prices

CHEAPEST
VARIABLE
Standard
£1,611/year
No fixed term · Variable rates can change
Best for: maximum flexibility
FIXED 12M
Exclusive Help Beat Cancer Fixed Sep 2027 SM2
£1,830/year
12-month term
Best for: price certainty

These are the tariffs we have pricing for — the supplier may offer others.

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer Reviews

4.4 / 5
Trustpilot
#10
Citizens Advice
56 %
Which?

Independent ratings use different methods and scales, so each measure should be read separately.

Apps

App Store
4.8/5
87,000 ratings
Google Play
4.73/5
96,905 ratings

App-store scores are shown with their ratings counts where those figures are available.

Service and Support

#10
Citizens Advice rank
2.94/5
Citizens Advice score
94.3%
Emails within 2 days
1.3 min
Avg call wait
ChannelHoursResponse
PhoneWeekdays 9am–5pm, closed Saturday, closed Sunday1.3 min
Email24/794% within 2 days
Social mediaBusiness hrs~2 min

Service measures are shown only where they are present in the supplied data.

Complaints and performance

1,458
Per 100k customers
Q4 2025
61.8
CA complaints / 10k
Citizens Advice
60%
Resolved same/next day
86%
Resolved within 8 weeks

The complaint figures below use the reporting period stated in the supplied data.

Billing
32%
Reported complaint category for Q4 2025.
Payment Issues
27%
Reported complaint category for Q4 2025.
Metering
15%
Reported complaint category for Q4 2025.
Customer Services
11%
Reported complaint category for Q4 2025.
Marketing
5%
Reported complaint category for Q4 2025.

Green Energy

7%Renewable
January to March 2026
Renewable7%
Nuclear4%
Fossil fuel84%
Other5%

Published fuel-mix figures are shown for the reporting period identified in the stored source data.

Verdict

Scottish Power has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.

Use the evidence on price, service and app quality to decide whether Scottish Power fits your household.

Pros
4.4 Trustpilot from 203,838 reviews
iOS app rated 4.8 out of 5
Average call wait of 1.3 min
94% of emails answered within 2 days
Cons
19% of Trustpilot reviews are 1-star
Citizens Advice score of 2.94/5
Which? scored only 4/15 for complaints handling

Frequently asked questions

What tariff information is available for Scottish Power?

The stored data contains a variable-category annual estimate of £1,611 and a fixed-tariff annual estimate of £1,830. These are estimates, not a quote.

How is Scottish Power rated on Trustpilot?

Scottish Power has a stored Trustpilot rating of 4.4 out of 5 from 203,838 reviews.

Is there Citizens Advice data for Scottish Power?

Scottish Power is ranked #10 in the stored Citizens Advice data, with a score of 2.94 out of 5.

What do Scottish Power complaint figures show?

The supplied Q4 2025 figure is 1458 complaints per 100,000 customers.

Does Scottish Power have app-rating data?

iOS 4.8 out of 5 from 87,000 ratings; Google Play 4.7 out of 5 from 96,905 ratings.

What does the fuel-mix data show for Scottish Power?

The stored fuel-mix data reports 7% renewable electricity for January to March 2026.

Should I switch to Scottish Power?

Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.

When was this Scottish Power review updated?

The structured source payload is for September 2026.

What changed this month

This month, Scottish Power's iOS sampled positive reviews rose from 1 to 3, Scottish Power's iOS sampled reviews avg stars rose from 2.33 to 6, and Scottish Power's iOS sampled negative reviews fell from 2 to 0. There were 9 other data changes this month — see the full changelog below for details.

Data changes this month (16)
Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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