Scottish Power Review (September 2026)
Overview
Scottish Power pairs strong apps with positive Trustpilot reviews, but lower independent scores for customer service make it a mixed choice.
Who are Scottish Power?
ScottishPower supplies household gas and electricity and is also a renewable electricity generator. Its UK generation business includes a substantial portfolio of onshore wind farms.
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Prices
Prices shown cover selected tariffs; other plans may be available.
Scottish Power's lowest-priced option is its Standard variable deal, estimated at £1,611 a year. This plan operates without a fixed term and carries no exit fees.
For those seeking price certainty, the provider offers fixed contracts. The most affordable of these is the Exclusive Help Beat Cancer Fixed Sep 2027 SM2 at £1,830 annually, which requires a 12-month commitment but also avoids exit fees.
| Metric | Scottish Power |
|---|---|
| Cheapest tariff exit fee | £0 |
Tariff details
Scottish Power offers a mix of standard variable and fixed-rate energy deals, with fixed terms lasting 12 months. It also provides specialist options for electric vehicle owners and homes with solar panels.
Customer Reviews
On Trustpilot, Scottish Power holds a rating of 4.4 out of 5 from 203,838 reviews. Approximately 60% of these users award five stars, whereas 19% give a single star. The company responds to 92% of its negative feedback on the site, usually within 24 hours.
Positive feedback frequently highlights polite engineers, helpful staff, and a straightforward online account experience. Conversely, critical reviews often cite unexpected costs, confusing billing details, and occasional difficulties reaching support agents.
Independent assessments present a more mixed picture. In the annual Which? energy survey, Scottish Power achieved an overall score of 56. This included 2 out of 5 for both customer service and value for money, alongside 4 out of 10 for smart meter installation and 4 out of 15 for complaints handling.
Apps
Scottish Power provides actively maintained mobile apps for both Apple and Android devices. The iOS version scores 4.8 out of 5 from 87,000 App Store ratings. Meanwhile, the Android app holds a 4.7 out of 5 rating across 96,905 reviews on the Google Play Store, recording over one million installs.
Recent release notes indicate that Direct Debit customers can view detailed monthly breakdowns to track their energy usage patterns. However, a sample of recent iOS reviews points to some user concerns, particularly regarding smart meter connectivity, billing accuracy, and the home-moving process.
Service and Support
According to the latest Citizens Advice rankings, Scottish Power places 10th with an overall score of 2.94 out of 5. The data shows the supplier receives 61.8 complaints per 10,000 customers.
Phone support data indicates an average call centre wait time of 1 minute and 16 seconds, while 94.3% of emails receive a response within two days. Scottish Power maintains formal vulnerability commitments registered with Citizens Advice. Its customer support lines operate on weekdays between 9am and 5pm, remaining closed over the weekend.
Complaints and performance
In Q4 2025, Scottish Power received 1,458 complaints per 100,000 customers. The supplier resolved 60% of these complaints by the end of the next working day. It resolved 86% of complaints within eight weeks.
Main reasons for complaints
Billing was the most common issue, making up 32% of all complaints.
Payment issues were the second most common cause, accounting for 27% of complaints.
Metering problems led to 15% of complaints.
Customer services made up 11% of the total.
Marketing was the reason for 5% of complaints.
Green Energy
Based on data from Citizens Advice (January to March 2026), Scottish Power's electricity fuel mix is largely fossil fuels, with some renewable and nuclear energy. Despite this overall mix, the supplier offers specific green tariffs that come with 100% green electricity, which you can find on its tariffs page.
Scottish Power's generation arm produces 100% green electricity, having sold off its fossil fuel generation projects in 2018 to focus entirely on onshore and offshore wind farms, as well as solar power. The supplier is committed to helping Scotland reach its net zero target by 2045 and has a multi-year partnership with WWF UK to help speed up climate action. Customers can also buy solar panels and home battery systems directly from the company.
Verdict
Scottish Power pairs strong apps with positive Trustpilot reviews, but lower independent scores for customer service make it a mixed choice.
Scottish Power pairs highly rated mobile apps and positive Trustpilot feedback with a selection of standard and fixed tariffs. However, lower independent scores from Citizens Advice and Which? regarding customer service and value for money indicate a mixed experience for some households.
This supplier may suit households that prefer managing their energy via a well-reviewed app, or those wishing to support Cancer Research UK through dedicated fixed tariffs. Conversely, if high independent service ratings and proven complaint handling are primary priorities, it may be worth comparing alternative providers.
Frequently asked questions
What tariff information is available for Scottish Power?
The stored data contains a variable-category annual estimate of £1,611 and a fixed-tariff annual estimate of £1,830. These are estimates, not a quote.
How is Scottish Power rated on Trustpilot?
Scottish Power has a stored Trustpilot rating of 4.4 out of 5 from 203,838 reviews.
Is there Citizens Advice data for Scottish Power?
Scottish Power is ranked #10 in the stored Citizens Advice data, with a score of 2.94 out of 5.
What do Scottish Power complaint figures show?
The supplied Q4 2025 figure is 1458 complaints per 100,000 customers.
Does Scottish Power have app-rating data?
iOS 4.8 out of 5 from 87,000 ratings; Google Play 4.7 out of 5 from 96,905 ratings.
What does the fuel-mix data show for Scottish Power?
The stored fuel-mix data reports 7% renewable electricity for January to March 2026.
Should I switch to Scottish Power?
Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.
When was this Scottish Power review updated?
The structured source payload is for September 2026.
What changed this month
This month, Scottish Power's iOS sampled positive reviews rose from 1 to 3, Scottish Power's iOS sampled reviews avg stars rose from 2.33 to 6, and Scottish Power's iOS sampled negative reviews fell from 2 to 0. There were 9 other data changes this month — see the full changelog below for details.
Data changes this month (16)
Scottish Power
- Trustpilot reviews198,589 → 203,838
- Trustpilot negative reviews replied %91 → 92
- iOS app ratings count86,000 → 87,000
- iOS app days since last update26 → 28
- iOS sampled reviews avg stars2.33 → 6
- iOS sampled positive reviews1 → 3
- iOS sampled negative reviews2 → 0
- Play Store rating4.7281113 → 4.731496
- Play Store ratings count95,532 → 96,905
- Play Store days since last update27 → 28
- Play Store positive ratings %94.2 → 94.3
- Play Store neutral ratings %1.3 → 1.2
- Play Store net-positive %89.7 → 89.8
- Cheapest variable tariff£1,804.74 → £1,610.81
- Cheapest fixed tariff£1,990.1 → £1,829.85
- Cheapest tariff£1,804.74 → £1,610.81
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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