Ovo Energy Review

Tariffs| Price | Customer Service | Reviews| App/Website | Fuel Mix | FAQs

OVO Energy Review Summary

OVO Energy was founded in 2009 with a focus on providing greener and cheaper energy services. OVO Energy also puts a strong emphasis on simplicity as well, so if anyone finds navigating energy suppliers and tariffs difficult OVO Energy could be the supplier for you.

OVO Energy also proudly promotes the fact they offer 100% renewable energy as well so people wanting a greener more environmentally friendly supplier will also find OVO Energy to be a great choice. They operate throughout the UK and offer both electric and gas services for customers.

While their home tariffs are quite simple they also offer a variety of other products including upgrades, electric cars services, smart storage heaters, and home energy storage. But if you’re just sticking to the basics OVO Energy offers a great service that is sure to please many people.

The reviews for OVO Energy are very positive as well with over 19,000 reviews on TrustPilot and a score of 8.9. So, now you know the basics of OVO Energy let’s take a look at how they operate in more detail with my in-depth OVO Energy review.

What tariffs do OVO offer?

One of the best things about OVO Energy is the simplicity of its tariffs. Customers will have a choice between the Better Energy tariff which is a 12-month contract and the 2 Year Fixed Energy contract. Each energy plan can also be upgraded to offer a 100% renewable energy for an extra £5 a month.

You can get a quote instantly on the OVO Energy website and both tariffs offer discounts if you opt-in for a fully paperless plan. There are also interest rewards and both tariffs do have exit fees, so make sure you take that into account.

OVO Energy is also part of the Energy Switch Guarantee as well and you can try out their services before committing to anything. Check out this link if you want to see more detailed information on OVO Energy’s tariffs.

One downside to consider when it comes to OVO Energy’s tariffs is that while it is simple and straightforward you do only have two options. Other energy providers might offer a lot more variety so even though the tariffs available are certainly good options they just might not be what you’re looking for. As part of my OVO Energy review I’ve also listed some main key points of their tariffs below.

  • You can opt-in for 100% renewable energy for a small extra charge.
  • Single and dual plans are both available.
  • You get a discount for opting for the paperless plan.
  • There are exit fees of £30 per fuel on both tariffs.

How do OVO compare on price?

Many of OVO Energy’s reviews highlight their fair prices, although some customers do state they have issues with overcharging on their direct debit payments. Although OVO Energy does state payments are readjusted (both increased and decreased) based on usage levels which does seem to be why some customers have misunderstood the payments.

Overall OVO Energy does seem to offer great value for money, with Which giving them 4 out of 5 stars. However, Which also found that OVO Energy even on it cheapest tariffs was still far from the cheapest tariff on the market. It’s still good value for money but it’s not the best, so make sure you take that into account.

What is OVO’s customer service like?

Information on Citizens Advice is limited when it comes to OVO Energy’s customer service but both Which and TrustPilot do have a lot of useful information. Which awarded them 5 stars for both online and telephone customer service. Complaints handling also received 4 stars as well however while things are certainly quite positive for OVO Energy there is some bad news.

Which revealed that in 2017 94% of customers surveyed said they were satisfied with OVO Energy’s service but in 2018 only 88% of customers said the same. It’s still a very impressive score but it is quite a bit lower than it was the year before. Which also found that OVO Energy was slow to answer phones but did receive very few complaints overall.

OVO Energy complaints

OVO Energy has scored quite well when it comes to customer service on the Citizen’s Advice Bureau website they have been found to have 97.5% complaints for every 100 thousand customers. That might sound high but it’s actually a very respectful score although it could certainly be better.

Overall the Citizen’s Advice Bureau scored OVO Energy 3.55 out of 5 which is good but not great, However, other websites like Which as previously mentioned scored OVO energy much higher, in the Which customer survey, for example, OVO energy came in at joint sixth out of the 31 energy suppliers surveyed.

One other area of praise is that OVO Energy did reply to many of the negative reviews on TrustPilot and offered further help and support, the complaints section of their website is also very easy to find.

What do other OVO Energy reviews say?

TrustPilot, as mentioned previously, gives OVO Energy a very high score at the time of writing there are exactly 19,312 reviews and of them, 75% have given them the highest rating of excellent and 15% are rated great! While only 7% of total reviews rate OVO Energy poor or bad, so customer reviews are certainly very impressive.

Which reviews are also positive but they have slipped a little this year and under Which’s examination they are no longer classed as the British energy customers favourite supplier. However, they did hold that title for the last two years so it could be argued that they would lose it sooner or later.

The good reviews continue with uSwitch’s 2018 customer survey giving OVO Energy 83% total score. This is an overall score which looks at value for money, customer service and other key areas. OVO Energy also received two awards in 2017 from uSwitch it was named the energy supplier of the year winner and the value for money winner.

Overall uSwitch awarded OVO Energy 4 and a half stars out of five which is a very impressive score. Reviews from professional websites and customers alike are very impressive for OVO Energy there are still areas where they could improve but when you look at everything they are doing quite well.

What is OVO’s website/app like?

OVO Energy’s website is clean and modern which makes it easy to navigate and find the information you’re looking for. The help and support section, in particular, is worthy of praise and so is the discussion forum.

OVO Energy also as an app available for both IOS and Android devices, which have both been rated highly on their respective stores. Although the IOS app seems to run better when you read both apps reviews. The online portal for OVO Energy is also something that is highly praised in many of the customer reviews as well.

How green is OVO’s energy?

One of OVO Energy’s biggest selling points is the fact that it offers 100% renewable energy although as I mentioned previously this is something you actually need to opt-in for. OVO Energy’s fuel blend only uses two sources renewables and natural gases.

64.7% is classed as renewable energy while the natural gas is the other 35.3%. So, even if you don’t opt-in for the 100% renewable energy the fuel mix is still relatively green and eco-friendly.

OVO Energy login

Logging onto the OVO Energy website is quick and easy and can be done from almost anywhere on the site. But you can also follow this link if you like! When you’re logged into the online portal you can view statements, read and sent meter readings, manage direct debits, renew plans, see your current rates and energy usage and much more.

In this section we answer a few more specific questions which potential customers may find useful:

Do they work with pre-payment meters?

Yes, Avro have at least one tariff that is available for those customers that need to pay via a pre-payment meter.

Do they accept Economy 7?

Yes OVO Energy does accept economy 7 although only for electric, not gas.

Are they signed up to the Warm Home Discount?

Yes OVO Energy is signed up the Warm House Discount check out this link to find out more about it.

Are they signed up to the Energy Switch Guarantee?

Yes as mentioned previously OVO Energy are signed up to the Energy Switch Guarantee, find out more about it on this link.

What billing options are available?

There’s a variety of billing options available at OVO Energy including direct debits, pre-payment meters and more. Check out this link to find out more information.

Do they offer a smart meter? Do they accept smart meters?

Yes OVO Energy does offer smart meters although there is currently a 6-week waiting list, check out this list to find out more information.

Do they charge exit fees?

You will get charged exit fees with OVO Energy on both their tariffs. The exit fees are £30 per fuel so if you are on a dual tariff and you exit your contract early you will be charged £60.

Will they offer to pay a customer’s exit fees when they join them?

No OVO Energy does not currently offer to pay new customer’s exit fees.

Do they offer any incentives to customers to refer friends/family?

Yes OVO Energy offers £25 gift cards for M&S, John Lewis or Amazon for both parties is you refer a friend or family member.

What happens if you move home whilst with them?

OVO Energy has made it easy to stay with them if you move house and there is an in-depth FAQ on their website and a whole section dedicated to it. Basically, all you need to do is supply your final meter readings and give them your new address. This can all be done online through the customer portal as well.

Do they mention about the Priority Services Register?

You can register directly for the priority services register on the OVO Energy website and there is an in-depth FAQ as well.

How to contact OVO Energy

To finish my OVO Energy review let’s look at how you can contact them. If you are an existing customer the customer portal on their website will be the best option. But they can be reached in a variety of other ways and you can also submit enquires through the online form on their website.

Telephone:

Pay Monthly Customers: 0330 303 5063

Pay As You Go Customers: 0330 102 7517

Customer Service Opening Times:

Pay Monthly Customers: Monday – Friday – 8AM to 6PM

Pay As You Go Customers: Monday – Friday – 8AM to 6PM

Saturday – 9AM – 1PM

You can email them through: support@avroenergy.co.uk

Email Address:

hello@ovoenergy.com

Postal Addresses:

Bristol Offices

1 Rivergate,

Temple Quay,

Bristol

BS1 6ED

 

London Offices

33 Notting Hill Gate,

Kensington,

London,

W11 3JQ

Facebook

Twitter

Website

How do I switch to OVO energy?

The easiest way to switch to OVO Energy is through uSwitch’s comparison website here. This will allow you to check that OVO Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

OVO Energy

6.6

Price

6.0/10

Tariff Options

4.0/10

Customer Service

8.0/10

Customer Reviews

8.9/10

Extras

6.0/10