OVO Energy Review (August 2026)
Overview
OVO Energy pairs strong Trustpilot ratings and a highly rated iOS app with a solid Citizens Advice score, though its Which? survey results are weaker.
Who are OVO Energy?
OVO Energy was set up in 2009 and is one of the UK's largest domestic energy suppliers. The company expanded organically and through its 2020 acquisition of SSE's retail business. In May 2026, its parent group announced an agreement to sell its energy retail business to E.ON.
What sets the supplier apart is its rewards programme, OVO Beyond. This scheme gives customers access to perks such as gig tickets, free electric vehicle charging miles, and discounts on solar panels. It also runs Power Move, which gives eligible customers prize-draw entries for shifting non-essential electricity use away from weekday peak times.[1]
Products & services
- Gas and electricity tariffs
- standard variable and fixed-rate deals
- Electric vehicle add-ons
- smart charging rates for EV drivers
- Smart export tariffs
- payments for homes that generate their own power
- Home technology
- installation of solar panels, batteries, and heat pumps
Awards & recognition
- ✓Energy Accreditation — 2026 Uswitch
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
OVO Energy's lowest-priced option is the Simpler Energy deal, estimated at £1,805 a year. As a variable tariff, it operates without a fixed term and carries no exit fees.
For those preferring price certainty, the cheapest fixed alternative is the 1 Year Fixed + Boiler Cover 22 July 2026, costing £1,923 annually. This plan requires a 12-month commitment and includes a £100 exit fee.
Tariff details
This supplier's full tariff range
OVO Energy offers a range of standard variable and fixed-rate tariffs, as well as specialist options for electric vehicle drivers and homes that generate their own power.
Customer reviews
OVO Energy maintains a Trustpilot rating of 4.7 out of 5 across more than 293,000 reviews. Data shows 77% of users award the supplier five stars, while 9% give it a one-star rating. Positive feedback often highlights polite staff and clear communication. Conversely, critical reviews point to occasional difficulties reaching support agents, noting extended wait times or unresolved transfers.
Performance in the Which? annual survey is more mixed, with an overall score of 61. The supplier received 2 out of 5 for both customer service and value for money. However, it secured a notable 9 out of 10 in the category assessing help for customers who need additional support.
Apps
The OVO Energy iOS app scores 4.6 out of 5 on the App Store. In contrast, the Android version holds a 3.02 rating on the Google Play Store from 10,621 ratings, and has more than 1,000,000 installs. Both platforms show evidence of recent software updates.
A recent sample of iOS feedback averages 3.67 stars. Users frequently mention the usefulness of the usage and payment tracking features. On the other hand, some report loading issues on iPads and note that viewing complete tariff details requires logging into the desktop website.
Service and support
OVO Energy ranks 8th in the Citizens Advice ratings with a score of 3.3 out of 5. The supplier's average call centre wait time is 1 minute and 33 seconds, and it successfully responds to 98.5% of customer emails within two days.
Formal vulnerability commitments are registered with Citizens Advice. Payment methods include Direct Debit, cash, cheque, and prepayment. Telephone support operates from 9am to 5pm on weekdays, with lines closed over the weekend.
OVO Energy complaints and performance
In Q4 2025, OVO Energy received 1,651 complaints for every 100,000 customers. The supplier resolved 62.3% of these complaints by the end of the same or next working day, and 88.97% within eight weeks.
Green energy approach
Based on Citizens Advice data for January to March 2026, OVO Energy's electricity fuel mix is largely fossil fuels, with some renewable and nuclear energy. In 2023, the supplier stopped offering 100% renewable electricity backed by certificates as standard, stating that this approach does not do enough to help the UK reach net zero.
Customers who want renewable energy can add a greener electricity upgrade to specific fixed tariffs. This matches the electricity used with 100% renewable energy and includes a £40 yearly contribution to help independent renewable power generators in the UK. The company is also working towards becoming a net zero business by 2035 through its Plan Zero strategy, and states that it has planted over five million trees in the UK since 2015 on behalf of its customers (OVO Energy).[1]
Verdict
OVO Energy pairs strong Trustpilot ratings and a highly rated iOS app with a solid Citizens Advice score, though its Which? survey results are weaker.
OVO Energy combines high Trustpilot ratings with a moderate Citizens Advice ranking and a well-received iOS app. However, its performance in the Which? survey is less competitive, particularly regarding value for money and general customer service.
This supplier may suit households looking for robust digital tools on Apple devices and targeted support for vulnerable customers. Those who prioritise high Which? scores or rely on Android applications might want to compare alternative providers.
Frequently asked questions
Who owns OVO Energy?
OVO Energy is owned by its parent group, which in May 2026 announced an agreement to sell its energy retail business to E.ON.
Does OVO Energy charge exit fees?
This depends on the tariff you choose. Its cheapest variable tariff has a £0 exit fee, while its cheapest 12-month fixed deal carries a £100 exit fee.
How long does it take OVO Energy to answer the phone?
According to Citizens Advice data, OVO Energy's average call centre wait time is 1 minute 33 seconds.
What is OVO Energy's Trustpilot score?
OVO Energy holds a Trustpilot rating of 4.7 out of 5, based on over 293,000 customer reviews.
How does OVO Energy rank with Citizens Advice?
OVO Energy ranks 8th out of all scored suppliers, with an overall score of 3.3 out of 5.
Is the OVO Energy app any good?
The iOS app is highly rated at 4.6 on the App Store, but the Android version has a lower score of 3.02 on the Play Store.
What is OVO Beyond?
OVO Beyond is a rewards programme that gives customers access to perks such as gig tickets and discounts.
Does OVO Energy offer support for vulnerable customers?
Yes, it achieved a standout 9 out of 10 for 'help for those who need it' in the Which? annual survey, and has formal vulnerability commitments registered with Citizens Advice.
Is OVO Energy a good supplier to switch to?
It is a solid option if you value strong Trustpilot reviews and a good iOS app, though its Which? survey scores for value for money and customer service are weaker.
What changed this month
This month, OVO Energy's iOS app days since last update rose from 13 to 36, OVO Energy's play store days since last update rose from 14 to 36, and OVO Energy's cheapest tariff exit fee fell from £100 to £0. There were 12 other data changes this month — see the full changelog below for details.
Data changes this month (19)
OVO Energy
- Trustpilot reviews287,327 → 293,863
- iOS app days since last update13 → 36
- iOS app updates in last 90 days3 → 2
- iOS sampled reviews avg stars4.2 → 3.67
- iOS sampled positive reviews4 → 2
- Play Store rating3.2850413 → 3.0206423
- Play Store ratings count10,351 → 10,621
- Play Store days since last update14 → 36
- Play Store positive ratings %55.4 → 48.2
- Play Store negative ratings %40.2 → 46.9
- Play Store neutral ratings %4.5 → 4.9
- Play Store net-positive %15.2 → 1.3
- Cheapest fixed tariff£1,797.13 → £1,923.42
- Cheapest tariff£1,797.13 → £1,804.82
- Cheapest tariff exit fee£100 → £0
- Cheapest tariff term12 months → 0 months
- Tariff count5 → 4
- Fixed tariffs available4 → 3
- Longest fixed term24 months → 12 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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