Outfox Energy Review (September 2026)
Overview
Outfox Energy offers strong support times and high Citizens Advice scores, but its poorly rated smartphone apps and low Which? customer service scores hold it back from top marks.
Who are Outfox Energy?
Outfox Energy is an independent UK energy supplier based in Leicester. It was set up in 2017 under the name Outfox the Market and is owned by Foxglove Energy Supply Limited. Operating as a family-run business, it is one of the UK's smaller domestic energy suppliers.
What sets the supplier apart is its focus on keeping costs low to offer competitive prices. It encourages customers to manage their accounts online or through its app, rather than relying on phone support, while still offering UK-based customer service.
Products & services
- Standard variable tariffs
- flexible rates that change with the market
- Fixed-rate tariffs
- prices locked in for 12, 18, or 24 months
- Tracker tariffs
- variable rates guaranteed to stay below the price cap
- EV tariffs
- cheaper off-peak rates for electric vehicle charging
- Export tariffs
- pays customers for sending excess energy to the grid
Awards & recognition
- ✓Overall Customer Satisfaction (Small Supplier) — Uswitch Energy Awards 2026
- ✓Best Value for Money (Small Supplier) — Uswitch Energy Awards 2026
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
The cheapest available option from Outfox Energy is the Outfox the Price Cap Tracker 12M Dual - V3. This variable tariff costs £1,481 a year, requires a 12-month term, and carries a £150 exit fee.
Households looking for price certainty can choose from several fixed deals. The lowest-priced fixed option is the Fix'd Dual Aug26 24M v1 - Family Advantage+ at £1,516 annually. It locks in rates for 24 months and includes a £200 exit fee.
Tariff Details
This supplier's full tariff range
Outfox Energy offers a range of standard variable and fixed-rate tariffs for household customers. It also provides specialist options, including a tracker tariff, an export tariff, and a smart tariff for electric vehicle owners.
Customer Reviews
Outfox Energy holds a 4.8 out of 5 rating on Trustpilot, drawn from 55,424 reviews. Data shows that 76% of reviewers award the supplier five stars, whereas 9% give it a single star.
Positive feedback frequently highlights polite, knowledgeable support staff, alongside prompt response times and efficient processing of refunds. Conversely, critical reviews note occasional long wait times in call queues and difficulties resolving more complex account issues.
During the annual Which? energy survey, the provider achieved an overall score of 71%. This included 3 out of 5 for value for money, 2 out of 5 for customer service, and 11 out of 15 for complaints handling.
Apps
User feedback for the Outfox Energy smartphone applications is notably low. The iOS app holds a 2.1 out of 5 score from 106 App Store ratings, and the Android version sits at 2.0 out of 5 based on 231 Google Play reviews.
Despite these scores, the software appears to be actively maintained. Recent iOS release notes indicate a new renewal feature, allowing eligible households to compare and select new tariffs directly within the application.
Service & Support
Outfox Energy ranks 2nd among assessed suppliers with a Citizens Advice score of 4.25 out of 5. Call centre agents answer the phone in an average of 1 minute 17 seconds, and the company successfully responds to 100% of emails within two days.
Data indicates the provider receives 16.3 complaints per 10,000 customers. Additionally, it maintains formal vulnerability commitments registered with Citizens Advice.
Support teams can be reached on weekdays between 8:30am and 5pm, as well as Saturdays from 9am to 2pm. Telephone lines remain closed on Sundays.
Green Energy
Based on Citizens Advice data from early 2026, Outfox Energy's electricity fuel mix is largely fossil fuels and renewables, with some nuclear. The supplier does not currently offer a dedicated green tariff as part of its mainstream range.
In the past, the supplier marketed 100% renewable electricity and carbon-offset gas by buying Renewable Energy Guarantee of Origin certificates and carbon offsets, as noted by Ethical Consumer. However, according to Which?, it does not generate its own renewable electricity or install low-carbon technology for customers.[1][2]
Verdict
Outfox Energy offers strong support times and high Citizens Advice scores, but its poorly rated smartphone apps and low Which? customer service scores hold it back from top marks.
Outfox Energy may suit households prioritising fast email responses and high customer service metrics from Citizens Advice. Trustpilot feedback is largely positive, with reviewers frequently noting helpful staff and prompt refund processing.
However, it may be less suitable for users who prefer managing their energy accounts entirely via smartphone, given the low ratings for both its iOS and Android apps. Furthermore, households seeking a provider with high Which? customer service scores may wish to consider alternatives.
Frequently asked questions
Who owns Outfox Energy?
Outfox Energy is owned by Foxglove Energy Supply Limited. It is an independent, family-run UK energy supplier based in Leicester.
Does Outfox Energy charge exit fees?
Yes, many of its tariffs carry exit fees. For example, its cheapest variable option has a £150 exit fee, and its cheapest fixed deal carries a £200 exit fee.
How long are Outfox Energy's fixed contracts?
The supplier offers fixed-rate tariffs with terms ranging from 12 to 24 months.
Does Outfox Energy offer a green tariff?
Outfox Energy does not currently offer a dedicated green tariff as part of its mainstream range.
Is Outfox Energy highly rated on Trustpilot?
Yes, it has a Trustpilot rating of 4.8 out of 5 based on more than 55,000 reviews, with 76% of customers giving it five stars.
Can I renew my tariff using the Outfox Energy app?
Yes, recent updates to the app have introduced a new tariff renewal journey, allowing eligible customers to compare and securely renew their tariffs on their smartphone.
How long does it take Outfox Energy to answer the phone?
According to Citizens Advice data, it takes Outfox Energy an average of 1 minute 17 seconds to answer customer calls.
Is Outfox Energy customer service open on weekends?
Its customer service lines are open on Saturdays from 9am to 2pm, but they are closed on Sundays.
Should I switch to Outfox Energy?
It is a good option if you value fast email responses and high ratings from Citizens Advice and Trustpilot. However, if you rely heavily on smartphone apps to manage your energy account, the low app store ratings suggest you might be better off elsewhere.
What changed this month
This month, Outfox Energy's iOS app updates in last 90 days rose from 0 to 2, Outfox Energy's iOS sampled negative reviews fell from 2 to 0, and Outfox Energy's iOS sampled neutral reviews fell from 1 to 0. There were 17 other data changes this month — see the full changelog below for details.
Data changes this month (25)
Outfox Energy
- Trustpilot reviews54,758 → 55,424
- Trustpilot negative reviews replied %100 → 99
- iOS app rating2 → 2.1
- iOS app ratings count102 → 106
- iOS app days since last update160 → 8
- iOS app updates in last 90 days0 → 2
- iOS sampled reviews avg stars2.33 → no longer available
- iOS sampled negative reviews2 → 0
- iOS sampled neutral reviews1 → 0
- Play Store rating2.31 → 2.04999995231628
- Play Store ratings count189 → 231
- Play Store days since last update163 → no longer available
- Play Store positive ratings %28.8 → 0
- Play Store negative ratings %63.6 → 0
- Play Store neutral ratings %7.6 → 0
- Play Store net-positive %-34.8 → 0
- Avg social media response time49 → no longer available
- Cheapest variable tariff£1,804.79 → £1,481.49
- Cheapest fixed tariff£1,699.69 → £1,515.57
- Cheapest tariff£1,699.69 → £1,481.49
- Cheapest tariff exit fee£200 → £150
- Cheapest tariff term24 months → 12 months
- Tariff count5 → 8
- Fixed tariffs available4 → 6
- Variable tariffs available1 → 2
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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