Outfox Energy Review (November 2026)
Contents
- 1.Is Outfox Energy a good choice?
- 2.Who are Outfox Energy?
- 3.Outfox Energy prices and tariffs
- 4.Outfox Energy tariffs
- 5.What customers say about Outfox Energy
- 6.The Outfox Energy app
- 7.Outfox Energy customer service and support
- 8.Outfox Energy complaints
- 9.How green is Outfox Energy?
- 10.Our verdict on Outfox Energy
- 11.FAQs
Is Outfox Energy a good choice?
Outfox Energy may suit households who value well-reviewed service and quick online help, but its apps score poorly and most deals shown carry exit fees.
Outfox Energy may suit households that put customer service first, although the evidence is not all positive. It has a Trustpilot rating of 4.8 from 56,884 reviews, and Citizens Advice ranked it 1st in its customer service table for April to June 2026, with a score of 4.03 out of 5. Customers in the Which? survey were less positive, rating its overall customer service 2 out of 5. Its apps are rated 2.2 on the App Store and 1.8 on Google Play. On price, the named tracker tariff shown costs £1,603 a year, with a 12-month term and a £150 exit fee.
Who are Outfox Energy?
Outfox Energy is the trading name of Foxglove Energy Supply LTD, a company registered in England and Wales under company number 09689035. The business is based at 16 North Mills on Frog Island in Leicester, and that is the name and address customers will see behind the Outfox brand.[1]
The company sums up its approach as the same energy, just cheaper. It pairs that focus on price with a strong emphasis on service. It says giving the best customer service is its main focus, and that customers deal with a friendly UK-based support team rather than automated replies.
Customer reviews play a large part in how Outfox Energy presents itself. It says it has been reviewed more than 40,000 times by its customers and holds an Excellent rating on Trustpilot. It credits its own staff for that rating.
Products & services
- Price-cap tracker tariff
- A 12-month tariff whose unit rates are set below Ofgem's price cap, with a promise that they will be at least 5% cheaper than the cap and will fall if the cap falls.
- Outfox Energy app
- Lets customers update meter readings, check their account balance and look at their statements.
Use our referral link, and we'll both get £50 credit once your switch is complete.
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Prices
Prices shown cover selected tariffs; other plans may be available.
The lowest-priced deal shown is Outfox the Price Cap Tracker 12M Dual - V3.101, a tracker tariff costing £1,603 a year for gas and electricity paid by monthly Direct Debit. As its name suggests, its rates are linked to the Ofgem price cap, and Outfox says its unit rates are set below the cap. Because the rates follow the cap, they can go up or down during the contract. Even though the rates are not fixed, the deal still has a 12-month term and a £150 exit fee if you leave early.
If you would rather not commit, Fox Standard Dual is a standard variable tariff with no fixed term and no exit fee. It costs £1,672 a year. Its rates can change, as the tracker's can, but you can switch away without paying to leave.
For households that want set prices, Fix'd Dual Oct26 24M v8 - Family Advantage+ is a 24-month fixed deal costing £1,810 a year, with a £200 exit fee. Fixing protects you from price rises for the whole term, but you will not benefit if prices fall. The 12-month version, Fix'd Dual Oct26 12M v5 - Family Advantage+, has a lower £150 exit fee but costs more, at £1,986 a year.
Tariff details
Outfox Energy's main promotion is its price-cap tracker. The Ofgem price cap is the limit the energy regulator sets on what suppliers can charge on standard variable tariffs. Outfox says the tracker's unit rates are always set below that cap and are guaranteed to be at least 5% cheaper than the price cap. If the cap falls, the unit rates drop too, so this is not a fixed price. Your rates move with the cap while staying below it, and the deal runs on a 12-month contract.
Outfox Energy also has Fox Standard Dual, a standard variable tariff with no fixed term and no exit fee. There are also the Fix'd Dual Family Advantage+ fixed deals, lasting 12, 18 or 24 months. A fixed deal holds your rates for the whole term, which suits households that want predictable bills. The tracker and the fixed deals both charge an exit fee if you leave early, while the standard tariff lets you move on without one.
The tracker suits households that are happy for their unit rates to rise and fall with the cap in return for staying below it. A fixed deal suits those who would rather know their rates for a year or more, accepting that they will not benefit if the cap later falls.
Outfox Energy
What customers say about Outfox Energy
Outfox Energy is rated 4.8 on Trustpilot from 56,884 reviews. Of these, 76% are five-star and 9% are one-star, while 88% are positive overall against 10% negative. Reviews suggest the staff are a large part of this, because customers often describe them as helpful, polite and professional and say billing questions were sorted quickly through live chat and other online channels. Some reviewers also mention prices positively and say managing their account is straightforward.
The main criticism is the phone line. Some customers report long waits and frustration with automated menus before they reach a person. The app and website experience also comes up often in reviews. Outfox replied to 99% of its negative reviews, usually within 48 hours.
The Which? total score, which combines a customer survey with Which?'s own supplier assessment, is 71%. Customers in the survey were less positive than on Trustpilot, rating overall customer service 2 out of 5 and value for money 3 out of 5. In the Which? supplier assessment, Outfox scored 11 out of 15 for complaints handling and 8 out of 10 for smart meters.
The Outfox Energy app
Outfox says customers can use its app to update meter readings, check their balance and view statements. The app scores 2.2 on the App Store from 114 ratings and 1.8 on Google Play from 252 ratings. On Google Play, negative ratings outweigh positive ones by 57 percentage points. Both versions have been updated in the last few days.
User comments are mixed. Some iPhone users say the app is easy to use, and one praised its clean, modern layout. Some users want more usage detail, saying they only see monthly totals or meter readings rather than daily figures. One user asked for the bar charts showing energy use through the year to be brought back. Another iPhone user said the app support link in the App Store only leads to the general contact page on the Outfox website.
Outfox Energy customer service and support
Outfox Energy ranked 1st in the Citizens Advice customer service table for April to June 2026, with a score of 4.03 out of 5. In the same period, the average call centre wait time was 1 minute 4 seconds, webchat replies took 20 seconds on average, and 100% of emails were answered within two days.
These figures suggest that webchat and email are quick ways to get help. That fits with Trustpilot reviews praising live chat, while some reviewers report longer waits on the phone. Customers in the Which? survey rated ease of contacting Outfox 3 out of 5.
Most bills are based on actual meter readings. In April to June 2026, 98.81% of bills for smart meter customers were based on actual readings, compared with 89.1% for customers with traditional meters, so households without a smart meter are more likely to get an estimated bill from time to time. In the same period, 96.94% of Outfox's smart meters were working.
| Billing and metering | Outfox Energy — April to June 2026 |
|---|---|
| Smart meters working correctly | 96.94% |
| Bills based on readings — smart meters | 98.81% |
| Bills based on readings — traditional meters | 89.1% |
Outfox Energy complaints
The only complaints figure we have for Outfox Energy comes from Citizens Advice. For April to June 2026, it recorded 17.9 complaints about Outfox Energy per 10,000 customers. This measure counts complaints made to advice bodies and to the Energy Ombudsman. It does not count complaints customers made directly to Outfox Energy. These are usually cases where a customer has asked for outside help, often after trying to sort the problem out with the supplier first.
The figure is a count of complaints, not a count of individual customers, so it does not tell you what share of Outfox Energy customers had a problem. We also have no figures from other suppliers for the same period, so this review cannot say whether 17.9 per 10,000 customers is high or low compared with the rest of the market.
Outfox Energy's own complaint figures were not available for this review. These include complaints per 100,000 customer accounts, how many complaints were resolved by the next working day or within eight weeks, and the main reasons customers complained. This does not mean Outfox Energy has not published them. However, without them you cannot judge how often customers complain to the supplier directly, how quickly problems get fixed or which issues come up most often. For now, the Citizens Advice figure only shows how often complaints reached outside bodies in April to June 2026.
How green is Outfox Energy?
Outfox Energy sells itself on price and service, under the line The Same Energy - Just Cheaper. The point behind it is a practical one. The gas and electricity that reach a home come through the same shared national networks whichever supplier sends the bill, so switching changes what you pay and the service you get, not the physical power in your sockets.
For a household that wants to judge how green a supplier is, the useful measure is its annual fuel mix disclosure. This shows the mix of sources, such as renewable, nuclear and gas, behind the electricity the supplier provides to its customers over a year. Renewable and zero-carbon are not the same thing, because zero-carbon figures can include nuclear power. That makes the renewable share itself the figure to look at, rather than a headline label.
Our verdict on Outfox Energy
Outfox Energy may suit households who value well-reviewed service and quick online help, but its apps score poorly and most deals shown carry exit fees.
Outfox Energy's main strength is the service customers describe. It has a 4.8 Trustpilot rating from 56,884 reviews, and reviewers often praise helpful staff and quick live chat. Citizens Advice ranked it 1st for April to June 2026. In that period it answered every email within two days and replied to webchat in 20 seconds on average. Most bills for smart meter customers were also based on actual readings.
The picture is less even elsewhere. Customers in the Which? survey rated its overall customer service 2 out of 5, and some Trustpilot reviewers report long phone waits. Its apps are rated 2.2 on the App Store and 1.8 on Google Play, and some users ask for more detail on their energy use.
Outfox may suit households who are happy to contact their supplier by chat or email. If you want detailed usage charts in an app, it may be worth looking further. If you would rather not pay to leave, note that the tracker and fixed deals shown carry exit fees of £150 to £200, while Fox Standard Dual has no exit fee.
Frequently asked questions
Is there an exit fee on the Outfox Price Cap Tracker?
Yes. Outfox the Price Cap Tracker 12M Dual - V3.101 runs on a 12-month term and has a £150 exit fee if you leave early. Its rates are not fixed. They are linked to the Ofgem price cap, so they can go up or down during the contract.
Does Outfox Energy have a tariff without an exit fee?
Yes. Fox Standard Dual is a standard variable tariff with no fixed term and no exit fee. It costs £1,672 a year for gas and electricity paid by monthly Direct Debit. Its rates can change at any time.
Which Outfox fixed deal has the lowest exit fee?
The 12-month and 18-month Fix'd Dual Family Advantage+ deals both have a £150 exit fee, while the 24-month deal has a £200 fee. The 18-month and 24-month deals both cost £1,810 a year, and the 12-month deal costs £1,986 a year.
How quickly does Outfox Energy respond by phone, webchat and email?
In April to June 2026, Citizens Advice recorded an average call centre wait time of 1 minute 4 seconds and an average webchat response of 20 seconds. It also recorded that 100% of emails were answered within two days. Some Trustpilot reviewers report longer waits on the phone.
Are Outfox Energy bills based on real meter readings?
For most customers, yes. In April to June 2026, 98.81% of bills for smart meter customers were based on actual readings. For customers with traditional meters the figure was 89.1%, so estimated bills are more likely without a smart meter.
What can I do in the Outfox Energy app?
Outfox says you can update meter readings, check your balance and view statements in its app. Some users say it is easy to use. Others want more detail on their energy use, such as daily figures or charts. The app is rated 2.2 on the App Store and 1.8 on Google Play.
Does Outfox Energy respond to negative reviews?
Yes. Outfox replied to 99% of its negative Trustpilot reviews, usually within 48 hours. The most common criticism in those reviews is long waits on the phone line.
What changed this month
This month, Outfox Energy's iOS sampled neutral reviews fell from 1 to 0, Outfox Energy's iOS app days since last update fell from 46 to 3, and Outfox Energy's play store days since last update fell from 21 to 4. There were 12 other data changes this month — see the full changelog below for details.
Data changes this month (19)
Outfox Energy
- Trustpilot reviews56,196 → 56,884
- iOS app rating2.1 → 2.2
- iOS app ratings count110 → 114
- iOS app days since last update46 → 3
- iOS sampled reviews avg stars2.33 → 1.33
- iOS sampled negative reviews2 → 3
- iOS sampled neutral reviews1 → 0
- Play Store rating1.89 → 1.82
- Play Store ratings count245 → 252
- Play Store days since last update21 → 4
- Play Store positive ratings %21.9 → 20
- Play Store negative ratings %75.2 → 77.2
- Play Store neutral ratings %2.9 → 2.8
- Play Store net-positive %-53.3 → -57.2
- Cheapest fixed tariff£1,764.42 → £1,810.19
- Cheapest fixed tariff exit fee£150 → £200
- Cheapest fixed tariff term18 months → 24 months
- Tariffs with comparison prices6 → 5
- Variable tariffs with comparison prices3 → 2
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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