Last updated: 30th October 2023
Outfox The Market Review Summary
Outfox The Market’s aim was to disrupt the status quo of the Big 6 with greener energy and better customer service, something which could be argued they have achieved.
- Competitive pricing
- 100% renewable electricity
- Pre-payment accounts are not accepted
- Poor rated app
Who are Outfox The Market?
Outfox The Market is one of the more recent suppliers to the enter UK energy market, coming along in the summer of 2017. Their aim was to disrupt the status quo of the Big 6 with greener energy and better customer service, something which could be argued they (along with other challenger energy suppliers) have achieved.
As of October 2023, Outfox The Market has over 100,000 customers.
They initially offered a different approach to energy bills by offering customers a monthly membership but have since switched to the more traditional model offered by most other energy suppliers.
Price is another important area when it comes to Outfox The Market, as they often launch new tariffs that are regularly some of the cheapest available.
They are part of the Foxglove Energy group, which was originally Fischer Energy.
Currently, there is only one dual fuel tariff (for gas and electricity) available through Outfox The Market and one electricity-only tariff.
Both these tariffs are variable tariffs, so they have no contract length and come with no exit fees.
They also come with 100% renewable electricity. This is nothing that not many suppliers offer as standard.
Pre-payment tariffs are not currently available.
Outfox the Market do not offer a tariff aimed at electric vehicle (EV) owners, although as their electricity is competitively priced, electric vehicle owners could find that Outfox the Market are cheaper than an energy supplier that offers a specific electric vehicle tariff.
With comparison sites not currently available, it is difficult to keep track of how they compare on price.
As an example, however, for a postcode in the East Midlands, their prices for the dual fuel tariff are currently:
|Fuel||Standing Charge||Unit Charge|
|Electricity||50.307p per day||25.956p per kWh|
|Gas||14.812p per day||7.010p per kWh|
The standing charge and unit charge are also the same for the electricity-only tariff.
Outfox the Market score 4.5 out of 5 stars at Trustpilot from over 35,000 reviews. An impressive 69% of the reviewers have rated the company as excellent. You can see the breakdown below:
|Rating||% of reviewers|
Which? put Outfox the Market in 19th place out of 21 energy suppliers in a recent (2023) energy supplier survey.
There we not enough responses from customers to give Outfox The Market a full score, but Which? still gave them a score based on the supplier questionnaire.
Outfox the Market’s electricity is 100% renewable.
The company has a partnership with renewable power company Orsted which generates electricity using UK-based wind farms.
You can see their energy mix here:
|Fuel||% of fuel mix|
When it comes to customer service Citizen’s Advice provides an independent, quarterly review of all suppliers.
Citizen’s Advice ranked Outfox the Market in 1st place out of 19 energy suppliers with 3.65 out of 5 stars overall. The company scored well on the ability to contact them, clear bills and customer guarantees. They did less well when it came to the number of complaints.
You can see a summary below:
|Criteria||Rating (out of 5)|
|Easier to contact||4.4|
|Easier to switch||0|
They performed very well in terms of responsiveness, they replied to 100% of emails within 2 days and the average call centre waiting time was only 51 seconds.
In terms of complaints, in 2022 they received 403 complaints from domestic customers that they couldn’t resolve the next day.
They also have a dedicated Facebook group for their customers [https://www.facebook.com/groups/510010749582300/ ] in addition to their standard Facebook page and they monitor any messages posted on that customer group page regularly. We haven’t seen this with any other suppliers.
There is also an unofficial Facebook group [https://www.facebook.com/groups/1165041380320458/ ] with over 1,400 customers who are complaining about the company.
The website contains a limited amount of information but it does contain all the basic information about who they are, where their energy comes from and how to contact them. You can also get a quote through their website.
The online account feature lets you track the progress of your switch. Once your switch to Outfox the Market has been completed you can use it to submit meter readings and update your personal details. You can also use it to check your bill and make a payment if your monthly direct debits are not covering your energy consumption.
Outfox also now have an app on both the Apple App Store and the Google Play Store. There are currently no reviews for the iOS version, but the Android version has had 10k+ downloads. It however has a relatively poor score of 2.8 of out 5. Customers seem to have difficulty getting it to work, especially for entering meter readings.
Outfox the Market are currently rolling out smart meters to existing customers. If you are a customer and would one, you can simply contact Outfox the Market to arrange a smart meter. Although availability does depend on your area.
You can switch to Outfox the Market if you have a smart meter, but if your smart meter is an older one (SMETS1) it may lose some of its functionality and you may have to submit meter readings manually for the time being. If you have a second-generation smart meter (SMETS2), then they should be able to take readings automatically once you have switched.
Do Outfox The Market offer a recommend a friend referral scheme?
Outfox the Market do not operate a friend referral scheme.
Do they work with pre-payment meters?
Outfox the Market do not accept pre-payment meters.
Do they accept Economy 7?
Outfox the Market accept Economy 7 although they say that some of their customers may be better off if they switch from their dual-rate Economy 7 tariff to a conventional single-rate tariff.
Are they signed up to the Warm Home Discount?
Outfox the Market are currently signed up for the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Yes, Outfox the Market are signed up to the Energy Switch Guarantee. According to Citizen’s Advice, 99.3% of switches are completed within 15 days.
Do they mention about the Priority Services Register?
Outfox the Market operates a Priority Services Register for their vulnerable customers. Eligible customers can sign up online or by phoning them.
Do they offer a ‘Dual Fuel’ discount?
Outfox the Market do not offer a specific ‘Dual Fuel’ discount, but they do offer cheaper tariffs to customers who use them to supply both their electricity and their gas.
What happens if you move home whilst with them?
Outfox the Market have an “I’m moving out” option in their online account feature that makes it easier for customers to manage their account when they are moving home. Customers can also use the online account feature to sign up for an Outfox the Market account at their new home.
How to contact Outfox The Market
You can contact Outfox The Market in a number of ways. Below as part of our Outfox The Market review we’ve detailed all their means of contact:
Telephone: 0800 103 2702
Customer Service Opening Times:
- Monday: 8:30 – 17:00
- Tuesday: 8:30 – 17:00
- Wednesday: 8:30 – 17:00
- Thursday: 8:30 – 17:00
- Friday: 8:30 – 17:00
- Saturday: 9:00 – 14:00
- Sunday: Closed
Email Address: firstname.lastname@example.org
Postal Address: Outfox The Market, 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL
How do I switch to Outfox The Market?
The easiest way to switch to Outfox The Market is through a comparison website. This will allow you to check if Outfox The Market is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.