Outfox Energy Review

Outfox Energy Review Summary

Last updated: 5th September 2025

At a Glance

Outfox Energy (formerly Outfox The Market) positions itself as a competitive challenger in the UK energy market, often boasting some of the cheapest tariffs available.

This is backed by an impressive customer service record, consistently ranking near the top in the independent quarterly reports from Citizens Advice.

However, their reputation as a green supplier has changed; their latest fuel mix relies heavily on natural gas, with renewables making up less than half of their electricity.

Furthermore, those who prefer to manage their account on the go may be let down by the company’s poorly-rated mobile app.

Who is Outfox Energy?

Originally launching in 2017 as Outfox The Market, Outfox Energy is a UK-based supplier aiming to challenge the established energy giants with competitive pricing and better service.

They have grown steadily and have now served over 100,000 customers.

Initially known for a unique monthly membership model, they have since adopted the more traditional tariff structure used by most other UK suppliers.

Outfox Energy reviews: Are they any good?

Customer reviews give a strong indication of a supplier’s performance, and Outfox Energy scores well on major platforms.

On the popular review site Trustpilot, Outfox Energy scores 4.6 out of 5 stars from over 62,000 reviews.

A very impressive 75% of reviewers rate them as ‘Excellent’, while 11% have had a ‘Bad’ experience.

In the latest Which? annual energy survey, Outfox Energy came 12th out of 17 suppliers with an overall score of 68%.

Their customer score, based on satisfaction and likelihood to recommend, was a respectable 70%.

However, they received a low 2 out of 5 stars for their customer service in this survey.

This contrasts sharply with the findings from Citizens Advice, which ranked Outfox Energy 3rd out of 15 suppliers in its most recent quarterly review (covering January to March 2025), giving them an overall score of 3.6 out of 5 stars.

What is Outfox Energy‘s customer service like?

Outfox Energy consistently performs well in independent customer service assessments.

In the latest quarterly star rating from Citizens Advice, they ranked 3rd out of 15 suppliers.

They scored a perfect 5 out of 5 for ‘Customer Commitments’ and an excellent 4 out of 5 for ‘Contact Waiting Time’, with an average call wait of just 2 minutes and 55 seconds.

Their score for handling complaints was lower at 3 out of 5, but still better than many larger rivals.

Their contact centre is open from 8:30 am to 5:00 pm Monday to Friday.

What tariffs does Outfox Energy offer?

Outfox Energy offers a range of tariffs for new customers, including both fixed and variable-rate deals.

Here’s a brief overview of their typical offerings:

EV Tariffs: Outfox Energy does not currently offer a specific tariff for electric vehicle owners, such as one with cheaper overnight rates for charging.

Fixed Tariffs: They offer several fixed-term deals, often for 12, 15, or 24 months. These lock in your unit rates and standing charges, protecting you from price rises, but often come with an exit fee if you leave early.

Variable Tariffs: Their standard variable tariff, the ‘Fox Standard Dual’, tracks the Ofgem price cap. This means prices can go up or down, but there are no exit fees. They also offer a tracker tariff that follows wholesale prices.

Green Tariffs: Their standard tariffs do not currently provide 100% renewable electricity and they don’t have specific green tariffs available.

How Outfox Energy Compares on Price

Outfox Energy is often one of the most competitively priced suppliers on the market for both fixed and variable tariffs.

The table below shows cost estimates for a typical UK household.

These estimates were valid as of September 2025. Your actual costs will vary depending on your usage, where you live, and when you sign up.

You can use our electricity and gas bill calculator to see how this compares to what you currently pay.

How green is Outfox Energy’s energy?

Outfox Energy’s green credentials have changed significantly.

While they previously supplied 100% renewable electricity, this is no longer the case for their standard tariffs.

According to their latest official disclosure for April 2023 – March 2024, their fuel mix is now composed of multiple sources.

Export to Sheets

Source: outfox.energy, September 2025.

This means that a significant portion of their electricity is generated using fossil fuels.

Customers looking for a supplier with a 100% renewable electricity mix as standard will need to consider other options.

Outfox Energy app review: How good is their app?

While their customer service over the phone is strong, their digital tools receive poor feedback from customers.

The Outfox Energy app is available on both Apple and Android devices, but it is poorly rated on both platforms.

• On the Apple App Store, the app has a score of 2.0 out of 5 stars.
• On the Google Play Store, it scores 2.1 out of 5 stars.

Common complaints from users include problems logging in, difficulty submitting meter readings, and the app showing incorrect or outdated account information.

This suggests that customers who want a seamless digital experience may find the app frustrating to use.

What billing options are available?

Outfox Energy primarily operates as an online energy supplier.

The main way to pay for your energy is via a monthly Direct Debit, which is calculated based on your estimated energy usage.

You manage your bills and submit meter readings through your online account or their mobile app.

Does Outfox Energy offer a recommend-a-friend referral scheme?

There is currently no ‘recommend-a-friend’ or referral scheme advertised on the Outfox Energy website.

Some suppliers offer credit to you and a friend for switching, but this is not currently available with Outfox Energy.

Who is Outfox Energy good for?

• Price-conscious customers: They are frequently among the cheapest suppliers for both fixed and variable deals.
• Those who value phone support: Their excellent call waiting times and high ranking from Citizens Advice make them a good choice if you prefer speaking to a person.
• Customers wanting stability: They offer a good range of fixed-rate tariffs, including longer 24-month deals.

Who might Outfox Energy not suit?

• Eco-conscious households: With less than 41% renewable electricity, they are not a green supplier.
• Tech-savvy users: The very poor ratings for their mobile app suggest it offers a frustrating user experience.
• EV owners: The lack of a dedicated electric vehicle tariff means they can’t take advantage of cheaper overnight charging rates.

Competitor Comparison

Outfox Energy vs Octopus Energy: Octopus is a key competitor and consistently wins awards for its customer service. Octopus also provides 100% renewable electricity as standard and has a highly-rated mobile app, making it a better choice for those who prioritise green energy and digital tools. Outfox Energy, however, may sometimes beat them on price.

Outfox Energy vs Utility Warehouse: Utility Warehouse is a multi-service provider that bundles energy with other services like broadband and mobile. They scored slightly higher than Outfox in the Which? 2025 survey, but their energy is not green as standard. Outfox Energy is a better choice if you only want a simple, standalone energy deal.

Our Verdict

Outfox Energy presents a mixed but compelling case.

For customers who prioritise finding the lowest possible price and value quick access to customer service, it is an excellent choice.

Their consistently high rankings from Citizens Advice prove they have a strong service culture.

However, the significant shift away from renewable energy is a major drawback for anyone looking for a green tariff.

Combined with a poorly functioning mobile app, Outfox Energy is best suited for price-focused customers who are happy to manage their account over the phone or on a desktop computer.

Frequently Asked Questions (FAQ)

Below are a few quick questions you may need answers to, along with our Outfox The Market review:

How to contact Outfox The Market

You can contact Outfox Energy in several ways. Below, as part of our Outfox Energy review, we’ve detailed all their means of contact:

• Telephone: 0800 103 2702
• Email Address: hello@outfox.energy
• Postal Address: Outfox Energy, 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL

• Facebook
• Twitter
• Website

How do I switch to Outfox The Market?

The easiest way to switch to Outfox The Market is through a comparison website. This will allow you to check if Outfox The Market is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.