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Last updated: 1st July 2021
Is E.ON Next going bust?
E.ON Next Review Summary
- Backed by e.on, one of the Big Six energy companies
- Environmentally friendly energy
- No exit fees on any of the tariffs
- Not currently accepting new pre-payment customers
- Electric vehicle tariff only available to Tesla owners
- No live chat option on website and relatively short call centre opening times
Who are E.ON Next?
E.ON are one of the Big Six energy suppliers and in recent years, this Big Six has been coming under pressure from new energy suppliers who have been using technology and innovation to drive prices down while also supplying more environmentally-friendly energy.
E.ON Next is E.ON’s response to this challenge.
What tariffs do E.ON Next offer?
E.ON Next offer a range of tariffs. There is a variable-rate tariff as well as a number of fixed-rate tariffs covering one and two year periods. None of the tariffs have an exit fee.
In addition to the standard fixed-rate tariffs, E.ON Next also offer a tariff that they call Next Climate+ which offers carbon offset gas in addition to 100% renewable energy. Although this tariff is slightly more expensive than the equivalent E.ON Next tariff, five trees are planted each year for anyone on this tariff which E.ON Next claim removes 100kg of CO2 from the air.
There is an electric vehicle tariff, although it is only available to Tesla owners and customers on this tariff need to use an app to take advantage of it.
There is also a ‘feed-in’ tariff for customers who generate their own renewable energy.
How do E.ON Next compare on price?
E.ON Next are not the cheapest energy provider although their prices are competitive, particularly for Tesla owners who can take advantage of the electric vehicle tariff.
Also, environmentally-conscious customers may decide that paying a little extra for the E.ON Next Climate+ tariff.
What do other E.ON Next reviews say?
E.ON Next score 4.3 out of 5 stars on Trustpilot from nearly 4,000 reviews, with 83% of the reviewers rating them as either good or excellent.
Only 12% of the reviewers rate them as poor or bad, and in each case a representative from E.ON Next has responded to the criticism with an offer to help within a matter of hours.
As a relatively new brand, E.ON Next has not been rated by Which? or Citizen’s Advice.
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How green is E.ON Next’s energy?
E.ON Next’s electricity comes from 100% renewable sources.
They also generate their own renewable via biomass plants located in Lockerbie and Sheffield. These biomass plants generate enough electricity to power 100,000 homes.
The gas provided to customers on the E.ON Next Climate+ tariff is green thanks to carbon offsetting.
In addition, E.ON Next will plant five trees per year in the Peruvian rainforest on behalf of customers on this tariff, and they claim these trees are capable of removing 100kg of CO2 from the air.
What is E.ON Next’s customer service like?
E.ON Next can be contacted by email or phone, although their call centre opening hours are shorter than some of their competitors’ opening hours. However, while they close their phone lines relatively early they claim to answer emails out of those hours.
There is no live chat option on their website.
There are no detailed statistics for E.ON Next’s customer service levels as they are a relatively new brand, but the reviewers on TrustPilot mostly rate E.ON Next’s customer service highly.
What is E.ON Next’s website/app like?
E.ON Next’s website looks clean and it is easy to find the information you need.
The online portal enables you to do everything you need to do, including managing your account, viewing your tariff and previous bills and submitting meter readings.
There is no live chat feature, although E.ON Next claim to be contactable via email or social media between 8am and 10pm, 7 days a week. These are longer opening hours than their phone-based call centre.
E.ON Next claim that they have optimised their website so that it works even if a customer is using a smartphone or a tablet rather than a PC, so they have decided not to launch an app.
However, there is an app for customers on the Next Drive tariff and customers on this tariff must use the app if they want to take advantage of cheaper charging for their electric vehicle. The app is compatible with iOS 14 and Android 10 or newer devices.
What billing options are available?
E.ON Next prefer customers to pay via monthly direct debit and customers get a discount for paying this way. Quarterly payments are not possible.
The monthly amount is based on the estimated annual cost divided by twelve, so during the summer months it is likely that a customer will be in credit as they will be using less energy, although in the winter months that credit will be used up as they will be using more energy than they are paying for.
A customer that believes that their monthly direct debit amount is wrong can contact E.ON Next to have the amount reviewed.
As well as direct debit, customers can also pay by credit or debit card either online or by phone, by bank transfer or cheque, or by cash at a Post Office, Paypoint or Payzone.
There are no discounts for paperless billing, and E.ON Next are not prepared to accept new customers on pre-payment accounts.
Do E.ON Next offer smart meters?
E.ON have already installed two million smart meters in the UK. Provided a smart meter is suitable for your property, they are happy to install one.
Some of E.ON Next’s tariffs are only available to people who have smart meters or agree to have a smart meter installed.
Do E.ON Next offer a recommend a friend referral scheme?
Although E.ON offer a friend referral scheme, E.ON Next do not operate such as a scheme at the moment.
Below are a few quick questions you may need answers to along with our E.ON Next review:
Do they work with pre-payment meters?
E.ON Next are not currently accepting new customers who use pre-payment meters although the plan to do so in the future.
However, E.ON, the parent company, will accept pre-payment customers.
Do they accept Economy 7?
E.ON Next offer a range of Economy 7 tariffs.
Are they signed up to the Warm Home Discount?
E.ON Next are signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Although figures for E.ON Next are not available, according to Citizen’s Advice, E.ON currently completes 99.7% of switches within 21 days. E.ON are signed up to the Energy Switch Guarantee.
Do they mention about the Priority Services Register?
E.ON Next offer a Priority Services Register. Customers can sign up via their online account, via email or via phone.
Speech or hearing impaired customers can use text relay if they are contacting E.ON Next by phone.
Do they offer a ‘Dual Fuel’ discount?
E.ON Next do not offer a “Dual Fuel” discount.
Will they offer to pay a customer’s exit fees when they join them?
E.ON Next will not pay a customer’s exit fees when they join them. Any exit fees imposed by the customer’s previous energy supplier remain the responsibility of the customer.
However, E.ON Next do not charge exit fees either, so if an E.ON Next customer decides to switch to another supplier, there would be no charge to do so other than any charges on their final bill for energy that they had used by had yet to pay for when they performed the switch to their new supplier.
What happens if you move home whilst with them?
If you move to a new home while you are an E.ON Next customer you will need to email E.ON Next with your details and your final meter reading. This will enable them to calculate your final bill.
As part of this process you can also decide whether you want to continue using E.ON Next at your new property.
Do they offer any incentives for joining?
E.ON Next do not offer any specific incentives for switching your energy supply to them.
How to contact E.ON Next
You can contact E.ON Next in a number of ways. Below as part of our E.ON Next review we’ve detailed all their means of contact:
Customer Email: firstname.lastname@example.org
Telephone: 0808 501 5200
Office Hours: 9am – 5pm Monday to Friday, closed on weekends
Office Address: Westwood Way, Westwood Business Park, Coventry, CV4 8LG
How do I switch to E.ON Next?
The easiest way to switch to E.ON Next is through a comparison website. This will allow you to check if E.ON Next is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.