Our top rated supplier Octopus Energy is currently offering £50 credit to any new customer that uses our referral link. Click below to see why we rate them so highly and get your £50.
Last updated: 11th November 2023
E.ON Next Review Summary
E.ON Next is E.ON’s response to the challenge from new energy suppliers who have been using technology and innovation to drive prices down while also supplying more environmentally friendly energy.
- Backed by E.on, one of the Big Six energy companies
- Environmentally friendly energy
- Not currently accepting new pre-payment customers
- Electric vehicle tariff only available to Tesla owners
- No live chat option on website and relatively short call centre opening times
Who are E.ON Next?
E.ON are one of the “Big Six” energy suppliers and in recent years, this Big Six has been coming under pressure from new energy suppliers who have been using technology and innovation to drive prices down while also supplying more environmentally-friendly energy.
E.ON Next is E.ON’s response to this challenge.
What tariffs do E.ON Next offer?
The tariffs available change regularly but currently there is one variable-rate tariff as well as a fixed-rate tariff covering one and two years.
The variable tariff is a ‘no frills’ tariff but it does include a discount if you pay by direct debit.
Both of the fixed tariffs include 100% renewable electricity along with a discount for paying by direct debit. For both of these, you do have to have a smart meter installed if you don’t have one already.
The 1 year fixed tariff has exit fees of £75 per fuel, whereas the 2 year fixed tariff has exit fees of £150 per fuel.
How do E.ON Next compare on price?
E.ON Next are not the cheapest energy provider although their prices are competitive. For example, their charges for their variable tariff (in the East Midlands) are below:
You can see how they compare with other suppliers in price in our guide on the cheapest gas & gas and electricity prices.
What do other E.ON Next reviews say?
E.ON Next score 4.2 out of 5 stars on Trustpilot from over 61,000 reviews, with 81% of the reviewers rating them as either 4 or 5 stars.
Only 17% of the reviewers rate them as either 1 or 2 stars, and in each case, a representative from E.ON Next has responded to the criticism with an offer to help within a matter of hours. E.ON Next have responded to 99% of negative feedback, mostly within 24 hours.
|Rating||Percentage of reviews|
In their annual report on the country’s best suppliers, Which? rated E.ON Next as 15th out of the 21 suppliers that they rated. This was based on a survey of over 10,000 energy customers across the country along with a separate assessment from Which?.
How green is E.ON Next’s energy?
E.ON Next’s electricity comes from 100% renewable sources.
They also generate their own renewable via biomass plants located in Lockerbie and Sheffield. These biomass plants generate enough electricity to power 100,000 homes.
The gas provided to customers on the E.ON Next Climate+ tariff is green thanks to carbon offsetting.
In addition, E.ON Next will plant five trees per year in the Peruvian rainforest on behalf of customers on this tariff, and they claim these trees are capable of removing 100kg of CO2 from the air.
What is E.ON Next’s customer service like?
Citizens Advice provides an independent, quarterly review of every supplier when it comes to customer service. E.ON Next came 10th overall, out of 20 different suppliers.
Here is how they scored out of 5 for each area that was measured (higher is better):
|Criteria||Rating (out of 5)|
|Easier to contact||3.2|
|Easier to switch||4|
The same survey found that if you wanted to contact E.ON Next by phone, then the average call centre waiting time was 2 minutes and 15 seconds.
They also found that E.ON Next responded to 75.9% of emails within 2 days. 96.2% of customers received an accurate bill at least once a year and 97.7% of switches were completed within 15 working days.
When it comes to complaints, E.ON Next received 1,712 per 100,000 customers with 70.8% of these resolved in less than a day and 91.8% of complaints resolved within 8 weeks.
What is E.ON Next’s website/app like?
E.ON Next’s website looks clean and it is easy to find the information you need.
The online portal enables you to do everything you need to do, including managing your account, viewing your tariff and previous bills and submitting meter readings.
There is no live chat feature, although E.ON Next claim to be contactable via email or social media between 8 am and 10 pm, 7 days a week. These are longer opening hours than their phone-based call centre.
They have an app in both the App Store and Google Play Store. This app appears to be very good, with a rating of 4.8 from over 21,000 customer reviews. The app allows you to send meter readings, view statements, make payments, check your tariff details and manage your account information. It also works for Pay As You Go customers.
What billing options are available?
E.ON Next prefer customers to pay via monthly direct debit and customers get a discount for paying this way. Quarterly payments are not possible.
The monthly amount is based on the estimated annual cost divided by twelve, so during the summer months, it is likely that a customer will be in credit as they will be using less energy, although in the winter months that credit will be used up as they will be using more energy than they are paying for.
A customer who believes that their monthly direct debit amount is wrong can contact E.ON Next to have the amount reviewed.
As well as direct debit, customers can also pay by credit or debit card either online or by phone, by bank transfer or cheque, or by cash at a Post Office, PayPoint or Payzone.
There are no discounts for paperless billing, and E.ON Next are not prepared to accept new customers on pre-payment accounts.
Do E.ON Next offer smart meters?
E.ON have already installed two million smart meters in the UK. Provided a smart meter is suitable for your property, they are happy to install one for free.
Some of E.ON Next’s tariffs are only available to people who have smart meters or agree to have a smart meter installed.
Do E.ON Next offer a recommend a friend referral scheme?
Yes, E.ON Next do offer a recommend-a-friend scheme. If you are a customer, both you and anyone you refer will receive £50. There is more information here.
Below are a few quick questions you may need answers to along with our E.ON Next review:
Do they work with pre-payment meters?
E.ON Next are accepting new customers who use pre-payment meters, it doesn’t appear possible to get a quote online however.
Do they accept Economy 7?
E.ON Next offer a range of Economy 7 tariffs.
Are they signed up to the Warm Home Discount?
E.ON Next are signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Yes, they are. They currently complete 97.7% of switches within 15 days.
Do they mention about the Priority Services Register?
E.ON Next offer a Priority Services Register. Customers can sign up via their online account, via email or via phone.
Speech or hearing-impaired customers can use text relay if they are contacting E.ON Next by phone.
Do they offer a ‘Dual Fuel’ discount?
E.ON Next do not offer a “Dual Fuel” discount.
What happens if you move home whilst with them?
If you move to a new home while you are an E.ON Next customer you will need to email E.ON Next with your details and your final meter reading. This will enable them to calculate your final bill.
As part of this process you can also decide whether you want to continue using E.ON Next at your new property.
Do they offer any incentives for joining?
E.ON Next currently a £50 bill credit if you sign up for their 2-year fixed deal. They don’t offer an incentive for any other tariff.
How to contact E.ON Next
You can contact E.ON Next in several ways. Below as part of our E.ON Next review we’ve detailed all their means of contact:
Customer Email: firstname.lastname@example.org
Telephone: 0808 501 5200
Office Hours: 9 am – 5 pm Monday to Thursday, 4 pm on Fridays. Closed on weekends.
Office Address: Westwood Way, Westwood Business Park, Coventry, CV4 8LG
How do I switch to E.ON Next?
The easiest way to switch to E.ON Next is through a comparison website. This will allow you to check if E.ON Next is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.