Home Energy Review

Last updated: 9th January 2026

Quick Verdict

Home Energy is a newer entrant to the UK energy market, which naturally leaves many customers curious about whether it’s the right fit for their household. This comprehensive review, updated for January 2026, will give you everything you need to know about Home Energy—from tariffs and costs to customer experiences and green credentials.

Who are Home Energy?

Home Energy, trading officially as Home Energy Trading Ltd, was founded in September 2016 but only began supplying energy in November 2022. Based in Leicester, they pride themselves on a customer-centric approach, placing strong emphasis on customer satisfaction and transparent service.

What tariffs do Home Energy offer?

Home Energy provides a straightforward selection of tariffs catering to different customer needs.

• Fair Variable Dual (Current Top Pick): This is their flagship variable tariff. Unlike many suppliers who simply match the maximum allowed Price Cap, Home Energy is currently pricing this tariff significantly below the cap.
• Fixed Tariffs: They occasionally offer 12-month fixed dual fuel tariffs, though availability fluctuates with market volatility.

Importantly, tariffs provided by Home Energy generally require the installation of a smart meter to ensure accurate billing.

Is Home Energy cheap?

Yes. As of January 2026, Home Energy is one of the cheapest options on the market.

Most suppliers are currently charging the full Ofgem Price Cap rate of £1,758 per year (for a typical household). However, Home Energy’s “Fair Variable Dual” tariff is coming in roughly £231 cheaper per year than this cap.

Example Costs (Fair Variable Dual) Based on the current rates for a typical household:

• Exit Fees: £0 (Variable)
• Annual Cost: £1,527
• Monthly Direct Debit: £127

These are the unit rates and standing charges for gas and electricity as of August 2025. They are for the East Midlands region.

If you know your usage, you can use our handy electricity bill calculator to find out how much it will cost you based on that usage.

What do other Home Energy reviews say?

Customer opinions of Home Energy have improved in 2026. On Trustpilot, they now boast a rating of 4.2 out of 5 (“Great”), reflecting a solid upward trend.

• Constructive criticism: Some users have noted that the website can be “clunky” compared to the slick apps of competitors like Octopus. However, the company remains proactive in responding to negative feedback.

Positive feedback: Recent reviews frequently highlight the “human” aspect of their service. Customers appreciate speaking to UK-based agents and the speed of answering calls compared to larger suppliers.

How green is Home Energy’s energy?

When examining their environmental impact, Home Energy maintains a renewable energy supply proportion of around 40.8%, consistent with earlier reports. This aligns with the national average but falls short compared to industry leaders like E.ON Next or Octopus Energy, which provide an impressive 85.5% renewable energy mix.

For customers prioritising sustainability and lower carbon footprints, it’s worth considering providers with higher renewable energy percentages or entirely renewable options, such as those offered by Octopus Energy or 100Green.

You can see the full details of their fuel mix below:

What is Home Energy’s customer service like?

Because Home Energy is a smaller supplier, they do not yet feature in the large-scale Citizens Advice league tables. However, their improving Trustpilot score (4.2/5) suggests that their customer service team in Leicester is managing the growing customer base effectively.

What is Home Energy’s website/app like?

Home Energy does not currently offer a mobile app, which could be a drawback for customers who prefer smartphone convenience.

However, they do offer an accessible and user-friendly website through which customers can manage all aspects of their energy accounts, from submitting meter readings and monitoring usage to paying bills and updating account details.

How can I contact Home Energy?

Should you need assistance or wish to learn more, Home Energy’s customer support can be reached via:

• Address: Granville Hall, Granville Road, Leicester, England, LE1 7RU
• Website: https://www.homeenergy.co.uk/
• Email address: hello@homeenergy.co.uk
• Phone: 0800 092 7407
• Opening hours: 9 am to 4.30 pm – Monday to Friday
• Facebook | Twitter | LinkedIn

Do consumer advice personalities like Martin Lewis recommend Home Energy?

Consumer advice experts, such as Martin Lewis, typically offer insights and recommendations based on their own analysis and the prevailing market conditions.

However, we have not come across any specific recommendations from consumer advocates like Martin Lewis regarding Home Energy.

Is Home Energy Right for You?

Home Energy is an attractive option for those prioritising low-cost tariffs, simplicity, and a smooth switching experience. Their tariffs are particularly appealing due to the absence of exit fees and their competitive pricing, especially for their variable rate offerings.

However, if your priorities include exceptionally high renewable energy usage or robust mobile account management capabilities, you might find more satisfaction with larger suppliers such as Octopus Energy, E.ON Next, or 100Green.

Choose them if:

• You want one of the lowest variable rates on the market.
• You are happy managing your account via a website rather than an app.
• You prefer speaking to UK-based support staff.

Avoid them if:

• You need a slick mobile app.
• You want 100% green electricity guarantees.

Before deciding, always use an energy comparison tool to ensure Home Energy aligns with your specific needs, usage, and region. Doing so will help guarantee you’re making the most informed and beneficial decision for your home energy requirements.

FAQs

Do I need a smart meter to join Home Energy?

Yes, typically. Home Energy’s tariffs, including the competitive “Fair Variable Dual” tariff, usually require you to have a smart meter installed. If you do not currently have one, they will likely arrange an installation for you as part of the switching process.

Does Home Energy offer the Warm Home Discount?

As a smaller supplier, Home Energy’s participation in the Warm Home Discount scheme depends on their customer numbers, which can change year on year. It is best to check their website directly or contact their support team (0800 092 7407) to confirm if they are currently accepting applications for the 2025/26 winter period.

Are there any exit fees if I leave?

No, not on their variable tariffs. If you are on the Fair Variable Dual tariff, you are free to switch away at any time without paying a penalty. However, if you choose a Fixed tariff in the future, early exit fees may apply, so always check your specific contract.

Does Home Energy have an app?

No. As of January 2026, Home Energy does not have a mobile app on the Apple App Store or Google Play Store. You will need to manage your bills, submit meter readings, and update your details via their website, which is mobile-friendly.

Who owns Home Energy?

Home Energy (trading as Home Energy Trading Ltd) is an independent British energy supplier based in Leicester. They are not owned by one of the “Big 6” energy companies (like British Gas or E.ON), which allows them to operate with lower overheads and often offer cheaper rates.

How long does it take to switch to Home Energy?

Switching is generally very quick. Under the Energy Switch Guarantee, the process typically takes around 5 working days from the moment you sign up. Home Energy will handle the communication with your old supplier, so you don’t need to call them yourself.

What happens if Home Energy goes bust?

In the unlikely event that a supplier fails, your supply is protected by Ofgem’s “Safety Net.” You would not be cut off, and your credit balance is protected. You would simply be moved to a new supplier chosen by Ofgem.