Home Energy Review

Last updated: 5th September 2025

Home Energy is among the newer entrants to the UK energy market, which naturally leaves many customers curious about whether it’s the right fit for their household. This comprehensive review, updated for August 2025, will give you everything you need to know about Home Energy—from tariffs and costs to customer experiences and green credentials.

Who are Home Energy?

Home Energy, trading officially as Home Energy Trading Ltd, was founded in September 2016 but only began supplying energy in November 2022. Based in Leicester, they pride themselves on a customer-centric approach, placing strong emphasis on customer satisfaction and transparent service.

What tariffs do Home Energy offer?

Home Energy provides a straightforward selection of tariffs catering to different customer needs.

They offer a standard variable tariff, aligned with Ofgem’s price cap rates from July to September 2025, which currently stands at around 25.73 pence per kWh for electricity and a daily standing charge of 51.37 pence (inclusive of VAT).

Additionally, they offer a 12-month fixed dual fuel tariff, providing a consistent and predictable cost.

The fixed tariff typically charges around 26-27 pence per kWh, varying slightly by region, and includes no exit fees, allowing flexibility if you decide to switch again later.

Importantly, all tariffs provided by Home Energy require the installation of a smart meter.

Is Home Energy cheap?

Home Energy is currently one of the cheapest energy suppliers in the UK as of August 2025. When we compare tariffs, they are generally one of the suppliers at the top end of the list.

The cheapest tariff currently is their Standard Variable tariff, so we will use this below to outline the example monthly and annual costs.

For example, a typical three-bedroom household in the East Midlands, using an average of 2,900 kWh of electricity annually, would expect to pay approximately £746 per year, or about £62.17 per month.

Similarly, for gas usage of around 12,500 kWh per year, the annual cost would be around £700, or roughly £58 per month.

These are the unit rates and standing charges for gas and electricity as of August 2025. They are for the East Midlands region.

If you know your usage, you can use our handy electricity bill calculator to find out how much it will cost you based on that usage.

What do other Home Energy reviews say?

Customer opinions of Home Energy have improved steadily over the past year. On Trustpilot, they now boast a rating of 4.2 out of 5 based on approximately 311 reviews. Positive reviews often highlight the supplier’s ease of switching and competitively low unit rates, making it an appealing option for customers seeking budget-friendly solutions.

However, some criticism has been noted concerning occasional billing discrepancies and delays in processing refunds. Despite these issues, the company has demonstrated a proactive approach, responding to roughly half of negative feedback within two weeks, indicating an active effort to address customer concerns and continually improve service quality.

How green is Home Energy’s energy?

When examining their environmental impact, Home Energy maintains a renewable energy supply proportion of around 40.8%, consistent with earlier reports. This aligns with the national average but falls short compared to industry leaders like E.ON Next, which provides an impressive 85.5% renewable energy mix.

For customers prioritising sustainability and lower carbon footprints, it’s worth considering providers with higher renewable energy percentages or entirely renewable options, such as those offered by Octopus Energy or 100Green.

You can see the full details of their fuel mix below:

What is Home Energy’s customer service like?

There is no data on Home Energy’s customer service from sources like Citizens Advice because they are such a small supplier.

What is Home Energy’s website/app like?

Home Energy does not currently offer a mobile app, which could be a drawback for customers who prefer smartphone convenience. However, they do offer an accessible and user-friendly website through which customers can manage all aspects of their energy accounts, from submitting meter readings and monitoring usage to paying bills and updating account details.

How can I contact Home Energy?

Should you need assistance or wish to learn more, Home Energy’s customer support can be reached via:

• Address: Granville Hall, Granville Road, Leicester, England, LE1 7RU
• Website: https://www.homeenergy.co.uk/
• Email address: hello@homeenergy.co.uk
• Phone: 0800 092 7407
• Opening hours: 9 am to 4.30 pm – Monday to Friday
• Facebook | Twitter | LinkedIn

Do consumer advice personalities like Martin Lewis recommend Home Energy?

Consumer advice experts, such as Martin Lewis, typically offer insights and recommendations based on their own analysis and the prevailing market conditions.

However, we have not come across any specific recommendations from consumer advocates like Martin Lewis regarding Home Energy.

Is Home Energy Right for You?

Home Energy is an attractive option for those prioritising low-cost tariffs, simplicity, and a smooth switching experience. Their tariffs are particularly appealing due to the absence of exit fees and their competitive pricing, especially for their variable rate offerings.

However, if your priorities include exceptionally high renewable energy usage or robust mobile account management capabilities, you might find more satisfaction with larger suppliers such as Octopus Energy, E.ON Next, or 100Green.

Before deciding, always use an energy comparison tool to ensure Home Energy aligns with your specific needs, usage, and region. Doing so will help guarantee you’re making the most informed and beneficial decision for your home energy requirements.