Octopus vs OVO (2021 Comparison)

Octopus vs OVO

Both Octopus Energy and OVO are making a big impression on the energy supplier market with their focus on green energy from renewable sources. They offer eco-friendly tariffs with renewable electricity supply as standard.

Let’s take a closer look at how they compare in the categories which matter to consumers.

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Who are OVO Energy?

OVO has been trading since 2009 and has 1.5 million domestic customers across the UK. They focus on providing cheaper and greener energy to domestic customers.

They are proud to promote that they supply renewable energy as standard and were the first energy supplier in the UK to remove coal and nuclear from their fuel mix.

Over the last five years, they have won several awards, including the USwitch supplier of the year award in 2017 and 2019.

Who are Octopus Energy?

Octopus has been supplying energy since 2015 and, in that short time, have built up a customer base of over 2 million customers in the UK.

Similar to OVO, Octopus have put their focus on providing green, sustainable tariffs. 100% of their electricity supply comes from renewable sources such as the sun, sea and air.

Octopus has won numerous awards since starting out, including the 2021 Which? Energy supplier award and this years USwitch supplier of the year award.

OVO vs Octopus: What’s the difference in price?

We requested an online quote from both suppliers based on the following parameters:

  • Dual fuel supply
  • Standard Meter
  • Medium usage (3 bedroom house occupied by a family of 4)
  • 2900 kWh of electricity and 12000 kWh for gas
  • Postcode in the South East of England

Let’s compare the results:

Ovo offered us just three tariffs to choose from:

  • Better Energy – fixed unit costs for 12 months £90 per month
  • Two years fixed – Lock in your rates for 24 months for £92 per month
  • Simpler Energy – Ovo’s standard variable tariff where prices can go up or now with no minimum term costing an estimated £95 per month.

All of OVO’s tariffs offer 100% electricity from renewable sources. They also plant a tree in your name every year you stay with them.

OVO’s fixed tariffs have an early exit fee of £60 should you choose to leave them early. There is no exit fee for the Simpler energy tariff.

We ran the same quote details through Octopus Energy. Their top recommendation for us was the Octopus Tracker at a competitive £70.19 per month.

Octopus also gave us three other options to choose from:

  • Super Green Octopus – Octopus’s greenest tariff where any gas use is offset through Octopus’s partner renewable world and, of course, 100% renewable electricity supply for £94.64 per month.
  • Octopus 24M fixed – This tariff allows you to lock in your unit costs for 24 months at £94.22 per month.
  • Flexible Octopus – This is Octopus’s standard variable tariff, and the monthly cost quoted was £90.11
Conclusion: There isn’t much to choose between the two suppliers three standard tariff options, but the Octopus Tracker pricing blows the rest out of the water by being a significant £20 a month cheaper.

This innovative tariff has won Octopus the points for price comparison!

OVO vs Octopus: What’s the difference in tariff options?

Both Octopus and OVO appear to offer three “standard” tariff options.

Octopus goes a little further by providing three additional innovative tariffs which may suit some customers, let take a look at the options from both suppliers:

OVO

OVO offers three tariffs, two fixed-term options and one variable. All tariffs include 100% renewable electricity as standard. They will also plant a tree in your name each year you renew with them. The different tariffs on offer are as follows:

Better Energy

  • Fixed unit rate plan for 12 months.
  • 100% renewable electricity
  • Tree planted in conjunction with Ovo’s partnership with the woodland trust.
  • 3-5% interest rewards
  • £60 exit fee if you choose to leave early

2 Year Fixed

  • As above, your unit price will be fixed for 24 months.

Simpler Energy

  • Standard variable tariff.
  • Flexible plan where prices can go up and down
  • No exit fees
  • 100% renewable electricity as standard
  • Tree planted in conjunction with OVO’s partnership with the woodland trust.
  • 3-5% interest rewards

With all the tariffs, you can also sign up for OVO beyond. OVO, describe this as a green upgrade that cuts carbon, plants trees and protects rainforests. What this means for you is:

  • Your energy supply is 100% carbon neutral.
  • Five extra trees planted each year for schools and communities.
  • Protect natural habitats around the world with our carbon-offsetting projects
  • It helps fund eight tiny forests to bring nature to kids.

You can add OVO beyond to any tariff for free for the first three months, then £6 per month after that.

Octopus

Octopus offers three standard tariffs which are comparable to OVO. However in addition, they offer three other innovative tariffs for customers who might want something a little different:

Octopus Super Green Tariff

This is Octopus’s greenest tariff, fixed for 24 months with no exit fees. 100% of the electricity supply comes from renewable sources, and your gas use is carbon offset through Octopus’s partner renewable world.

Octopus 24 months fixed

This tariff fixes your standing rates and unit costs for 24 months. This tariff is ideal for customers who want to lock in their pricing for a fixed period. There are no exit fees should you wish to change supplier or tariff early.

Octopus tracker

The most transparent tariff available in the UK. Energy prices are updated daily in line with wholesale market prices. With this option, Octopus customers know they are getting the best possible price for their energy.

In addition, the tracker gives customers daily updates on their energy supply and 12-month forecast. You also get a breakdown of where your money is going. As with other tariffs, there are no exit fees.

Flexible Octopus

This is Octopus’s standard variable tariff offering. The unit rates on this tariff can rise and fall with wholesale prices. However, you’ll always get 30 days notice from Octopus should there be a price increase coming, giving you enough time to look at alternatives.

Agile Octopus

Octopus’s “plunge price tariff” means that customers get paid when more energy is produced by renewable sources than is consumed in the UK.

Octopus go

This tariff offers lower electricity rates at night between the hours of 00:30 and 04:00. According to Octopus, this tariff works out around 50% cheaper than Economy 7 tariffs. Octopus markets this as ideal for those users of electric vehicles who typically charge their cars overnight.

Conclusion: Both OVO and Octopus offer a range of tariffs to suit different customer needs. They are both impressively green. Octopus has the edge in this area for a couple of reasons, they do not charge exit fees on any tariff, and they offer a greater range of innovative tariffs.

Our winner when it comes to Tariff options: Octopus!

Octopus vs OVO: Who offers the greenest energy?

Both of these suppliers are some of the greenest out there. Both offer renewable electricity as standard on all tariffs.

Octopus has a green tariff called super green Octopus. With this, your carbon use is also offset to make your home’s energy completely carbon neutral.

Octopus’s subsidiary Octopus Investments is responsible for supplying 40% of the solar power generated in the UK and play a significant role in developing renewable energy solutions.

OVO also has a big focus on green initiatives. Although they don’t offer an exclusively green tariff, you can add their green extra to make your energy carbon neutral for a monthly fee. They also plant trees for every year you stay with them and are involved in several carbon offsetting projects.

Conclusion: Both of these suppliers green efforts leave the competition standing when it comes to reducing our carbon footprint on the planet. For this category, it’s a tie. They are both green heroes of the energy supplier market!

Octopus vs OVO: Who has better customer reviews?

We checked out both suppliers on Trustpilot to see how 10,000’s of genuine customers rated their service.

Here are their scores as of June 2021:

  • OVO scores 4.3 out of 5 based on over 46,000 reviews
  • Octopus score 4.7 out of 5 based on over 58,000 reviews

90% of those customers who left a review for Octopus rated them excellent compared to 70% for OVO.

Both companies actively ask their customers to leave reviews to capture both the positive and negative.

Octopus has replied to 83% of their negative reviews, whereas OVO have responded to 99%

Most reviews on the first page are positive for both companies.

When customers do have issues in both cases, smart meter installation seems to be an issue for both suppliers and pricing errors appear to be a more common complaint for OVO customers.

However, both have a high star rating, which shows that they are doing well on the customer review side of business!

Conclusion: Due to receiving a higher star rating and 90% of their reviewing customers rating them as excellent – Octopus win when it comes to customer service reviews.

Octopus vs OVO: Who has the better website and app?

Both suppliers have an app available for their customers to manage their account from their mobile devices. In theory, this is a great way for customers to access their account at the touch of a button.

Both apps are designed to allow customers to update their details, view tariffs, submit meter readings and view their usage. But how do the two suppliers apps compare?

OVO’s app has rated 4.5 stars out of 5 on the app store, which is no easy feat! They have created a functional, easy to use App for their customers that improves the customer experience.

In comparison, Octopus is lagging when it comes to their app. Scoring just 1.6 out of 5, the app is reported to be slow and hard to use because of the poor functionality.

Most customers say they give up using it, and it’s simpler to log into the website when they need to manage their account.

Both suppliers have websites that function well on a desktop and mobile device. They are easy to use and navigate. We didn’t struggle with either to find what was needed.

Conclusion: OVO wins when it comes to the best app. They have managed to create something that their customers are delighted with!

Octopus vs OVO: Who has the better customer service?

For accurate and unbiased customer service data, we consulted Citizens advice website as they offer the best customer service comparison for all suppliers:

OctopusOVO
Average call centre wait time02:0302:46
Emails responded to with 2 days61.2%50.3%
% customers with accurate bill99%91.5%
Switches completed < 15 days98.3%99.7%
Opening hours9am – 5pm (4pm on Fridays)9am – 8pm (6pm on Fridays) 9am – 5pm on Saturdays
Contact via PhoneYesYes
Contact via EmailYesYes
Contact via WebchatNoYes
Source: Citizens advice

Both perform reasonably well overall. For example, Octopus answer emails quickly, and the average call answering time is significantly less.

OVO customers are also more likely to receive an inaccurate bill of the two. However, OVO offers longer opening hours which is ideal for those customers who may not have time to make a call during the working day.

Conclusion: Both are performing well overall on customer service, but Octopus is just ahead in most areas where it matters. Octopus wins on customer service.

Octopus vs OVO: Who has less complaints?

Octopus EnergyOVO
Complaints per 100k customers475541
Resolved per 100k customers471471
Resolved next working day66%N/A
Resolved in 8 weeks93%N/A
Sources: Octopus Energy Q2 2020. Ombudsman Services

OVO do not publish their complaints data on their website, so we cannot give a complete comparison.

Based on the available data, we can determine that Octopus received fewer complaints and resolved the highest percentage compared to OVO.

Conclusion: Based on the data available, we have to conclude that Octopus resolved the greater number of complaints.

Octopus vs OVO: What are the main differences between the two?

  • The two suppliers were pretty even when it comes to price, but Octopus came out on top due to their more competitive Octopus Tracker tariff.
  • On the range of tariffs available, Octopus won here due to their bespoke tariffs for different customers.
  • Both Octopus and OVO are greener than the average energy supplier. In conclusion, It was too close to call, so both are winners when it comes to their green initiatives and tariffs.
  • Octopus came out on top with more positive customer reviews, although both rated well on Trustpilot.
  • When we compare their website and apps, OVO took the prize with their user-friendly app.
  • Octopus came out on top again for customer service. Unfortunately, we didn’t have all the data available from OVO.

Who is the best?

Octopus are the clear winners here with their green tariffs, competitive pricing and excellent customer service statistics.

🏆 Our top rated supplier Octopus Energy is currently offering £50 credit to any new customer that uses our referral link. Click below to see why we rate them so highly and get your £50.

Read our review

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Rob runs Energy-Review.co.uk. The project initially began when he switched energy suppliers for the first time and found there wasn't a website that provided simple, data backed reviews on all the suppliers available. Since then, Rob has spent considerable time looking at all publicly available data about each supplier and writing reviews using this information. Reviews are updated as regularly as possible and any data is backed up by a source where necessary. If you find any issues, please use our contact form to let us know.

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