British Gas Tulo Energy (September 2026)
Overview
British Gas wins by offering cheaper energy and established apps, though Tulo Energy performs better on Trustpilot.
British Gas takes the overall win based on the available data, providing cheaper unit rates and a broader selection of smart tariffs. While Tulo Energy achieves higher Trustpilot scores, it currently lacks the independent customer service metrics and established mobile apps available from its larger rival.
About British Gas and Tulo Energy
Who is British Gas?
British Gas is owned by Centrica and is one of the UK's oldest and one of the biggest domestic energy suppliers. It supplies gas and electricity to homes across the country. What sets it apart is its wide range of extra home services, allowing customers to manage their energy supply and smart home tech in one place.
Products & services
Awards & recognition
Who are Tulo Energy?
Tulo Energy is a smaller, independent supplier based in Worcester. It is the trading name of Square1 Energy Ltd and is owned by Tulo Group Holdings Limited. As a newer entrant to the market, it has a smaller customer base compared to larger suppliers. Its key focus is simple customer service, offering a UK-based support team without the use of automated bots.
Products & services
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
British Gas currently provides the lowest-priced tariff in this comparison. Its Cap Tracker Plus Sep27 v1 variable deal is priced at £1,551 a year, making it £60 cheaper annually than Tulo Energy's equivalent standard variable option, the Tulo Vari-One, which costs £1,611. This creates a monthly price difference of £5.
Although British Gas has the cheaper variable rate, this specific tariff includes a £50 total exit fee. Tulo Energy, on the other hand, does not apply an exit fee to its variable deal, allowing households to switch away without financial penalty.
Households preferring to lock in their rates may consider the fixed deal from British Gas. The Fix and Boiler Bonus v14 tariff costs £1,649 a year for a 21-month term, though it carries a £200 exit fee for early departure. Our current pricing data does not include a fixed tariff option for Tulo Energy.
| Metric | British Gas | Tulo Energy |
|---|---|---|
| Cheapest tariff | £1,550 / year | £1,610 / year |
| Cheapest variable tariff | £1,550 / year | £1,610 / year |
| Cheapest tariff exit fee | £50 | £0 |
Tariff Options
British Gas
British Gas offers a wide range of domestic tariffs. The range includes standard variable and fixed-term deals, as well as specialist smart options for electric vehicle owners, homes with heat pumps, and customers with solar panels or home batteries.
Tulo Energy
Tulo Energy keeps its domestic energy plans simple. It focuses on a standard variable option and fixed-term deals, and does not currently offer specialist smart tariffs for electric vehicles or home generation.
Customer reviews
Tulo Energy performs better on customer-sentiment metrics, achieving a 4.6 out of 5 Trustpilot rating against 4.5 for British Gas. This gap widens when examining net-positive scores: Tulo Energy reaches 86%, while British Gas sits at 51%. British Gas's average is impacted by a higher proportion of one-star reviews, with 20% of users leaving the lowest rating, compared to just 4% for Tulo Energy.
Feedback for Tulo Energy often points to efficient support staff, with users reporting that issues are resolved promptly without getting stuck in automated systems. Reviewers also indicate that account setup is straightforward and billing is generally reliable.
British Gas users frequently commend the professionalism of the supplier's engineers, highlighting clear communication and punctual arrivals. Conversely, negative reviews tend to cite long waiting times, repetitive communication loops, and challenges in reaching staff who can process account updates.
In the annual Which? survey, British Gas holds a customer satisfaction score of 59%. The supplier receives 0 out of 5 for its switching process, though it manages 3 out of 10 for smart meters. Tulo Energy does not feature in the current Which? dataset.
App quality and features
British Gas provides established mobile apps supported by tens of thousands of user reviews. It achieves 4.5 out of 5 on the App Store across 14,000 ratings, and 4.2 out of 5 on Google Play from 13,701 ratings. The software receives regular updates, including a recent addition that lets prepayment customers check their emergency credit status.
Tulo Energy's mobile applications currently lack enough ratings for a direct comparison. The iOS version holds a 5.0 rating from only 2 reviews, and the Google Play edition scores 3.1 from 8 ratings. This sample size is insufficient to accurately assess the supplier's app experience.
Service and support
Average wait: 51 sec
Hours: Weekdays 8am–6pm, open Saturday 9am–2pm, closed Sunday
Replies: 98% within 2 days
Hours: 24/7
Average response: ~1 min
Hours: Business hrs
In the latest Citizens Advice data, British Gas scores 2.61 out of 5, placing it 13th overall. The supplier records an average call centre wait time of 51 seconds and replies to emails within two days 97.9% of the time. It also maintains formal vulnerability commitments with Citizens Advice and provides weekend contact hours, operating on Saturdays from 9am to 2pm.
Tulo Energy does not currently feature in the published Citizens Advice rankings. Consequently, we cannot compare its call wait times, email response rates, or overall independent service metrics against those of British Gas.
| Metric | British Gas | Tulo Energy |
|---|---|---|
| Average social media response time | 55 seconds | N/A |
Complaints and performance
Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.
Green Energy Comparison
British Gas
Centrica, the parent company of British Gas, aims to reach net zero carbon emissions by 2045. For household customers, the supplier focuses on green technology by installing heat pumps, electric vehicle chargers, and plug-in solar panels to help homes generate their own power. Based on Citizens Advice data from early 2026, the electricity it supplies to customers is largely nuclear, with some fossil fuel and renewables. It does not currently offer a dedicated green tariff for domestic customers.[1]
Tulo Energy
Tulo Energy relies heavily on fossil fuels for its electricity supply. According to the supplier's own fuel mix data, most of the electricity it supplies comes from natural gas and coal, with renewable energy making up less than one per cent of the mix. Because of this, it received a score of zero in recent sustainability assessments. It does not advertise specific green energy targets or offer a dedicated green tariff, but it does run a Smart Export Guarantee scheme for customers who generate their own electricity.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | British Gas |
| A well-rated mobile app | Tulo Energy |
British Gas wins by offering cheaper energy and established apps, though Tulo Energy performs better on Trustpilot.
Based on the available data, British Gas may suit a wider range of households. It supplies the cheaper tracker tariff in this comparison and operates proven mobile apps with tens of thousands of ratings. Furthermore, it offers specialist smart tariffs for electric vehicles, heat pumps, and solar panels, which Tulo Energy does not currently provide.
For households prioritising customer sentiment, Tulo Energy achieves a notably higher net-positive score on Trustpilot and a lower percentage of one-star reviews. However, the absence of independent service data from Citizens Advice and Which? makes it difficult to verify its broader market performance. As a result, British Gas secures the overall verdict based on measurable data.
- Lower-priced tracker tariff
- Established mobile apps with high rating volumes
- Broad selection of smart and specialist tariffs
- Published independent service data
- Higher proportion of one-star Trustpilot reviews (20%)
- Applies a £50 total exit fee on its cheapest variable deal
- Higher Trustpilot score and net-positive sentiment
- No exit fees applied to its standard variable deal
- Lacks independent data from Citizens Advice and Which?
- App rating samples are currently too small to assess
- No fixed tariffs available in our current pricing data
Frequently asked questions
Which supplier is better overall?
British Gas wins overall based on the available evidence. It offers a cheaper tracker tariff and has established, highly rated mobile apps. While Tulo Energy has better customer review scores on Trustpilot, it is missing independent service data from Citizens Advice, making it harder to compare directly.
Does British Gas or Tulo Energy offer a cheaper tariff?
British Gas currently offers the cheaper option. Its Cap Tracker Plus Sep27 v1 variable tariff is £60 a year cheaper than Tulo Energy's equivalent variable deal.
What do customers say about Tulo Energy?
Tulo Energy holds a 4.6 out of 5 rating on Trustpilot. Customers frequently praise its friendly and efficient support team, noting that problems are handled quickly and that billing remains reliable.
Do British Gas and Tulo Energy have good mobile apps?
British Gas has well-established apps that score highly on both the App Store and Google Play, with tens of thousands of ratings. Tulo Energy also has apps available, but they currently have too few ratings to judge their overall quality.
How fast does British Gas answer the phone?
According to the latest Citizens Advice data, British Gas has an average call centre wait time of 51 seconds. Tulo Energy does not currently have published wait time data.
Why is Tulo Energy missing from independent service rankings?
Tulo Energy is not currently included in the Citizens Advice or Which? datasets used in this comparison, so there is no like-for-like independent service data to assess.
Do I have to pay an exit fee with Tulo Energy?
Tulo Energy does not charge an exit fee on its variable tariff, meaning you can leave the deal without a penalty. In contrast, British Gas charges a £50 total exit fee on its cheapest variable deal.
Why does British Gas have a lower net-positive review score?
British Gas has a lower net-positive score on Trustpilot because 20% of its reviewers leave a one-star rating, often citing long waiting times and unhelpful communication loops. This brings its overall sentiment down compared to Tulo Energy, which has just 4% one-star reviews.
Can I get a fixed energy deal with Tulo Energy?
While Tulo Energy does offer fixed deals as part of its wider range, there is no fixed tariff listed in our price comparison data for the supplier this month. British Gas does offer a priced fixed deal in our comparison.
Does either supplier offer smart tariffs for electric vehicles?
British Gas offers several specialist smart tariffs, including an EV tariff for cheaper overnight charging, as well as options for heat pumps and solar panels. Tulo Energy does not currently offer specialist smart tariffs for electric vehicles.
What changed this month
This month, British Gas's fixed tariffs available rose from 1 to 3, British Gas's iOS sampled negative reviews rose from 0 to 3, and British Gas's play store days since last update rose from 10 to 18. There were 24 other data changes this month — see the full changelog below for details.
Data changes this month (32)
British Gas
- Trustpilot rating4.4 → 4.5
- Trustpilot reviews350,018 → 353,681
- Trustpilot 5-star %65 → 66
- Trustpilot 3-star %4 → 3
- Trustpilot positive reviews %73 → 74
- Trustpilot neutral reviews %4 → 3
- Trustpilot net-positive %50 → 51
- iOS app ratings count13,000 → 14,000
- iOS app days since last update9 → 15
- iOS sampled reviews avg starsnow available (1.67)
- iOS sampled negative reviews0 → 3
- Play Store rating4.0881915 → 4.1812863
- Play Store ratings count13,409 → 13,701
- Play Store days since last update10 → 18
- Play Store positive ratings %77.4 → 80.1
- Play Store negative ratings %19.1 → 16.4
- Play Store net-positive %58.3 → 63.7
- Avg social media response timenow available (55)
- Cheapest variable tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff£1,833.95 → £1,649.29
- Cheapest tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff exit fee£150 → £200
- Cheapest fixed tariff term24 months → 21 months
- Tariff count3 → 5
- Fixed tariffs available1 → 3
- Shortest fixed term24 months → 21 months
Tulo Energy
- Trustpilot reviews814 → 822
- Trustpilot negative reviews replied %0 → no longer available
- iOS app days since last update51 → 30
- Play Store days since last update332 → 362
- Cheapest variable tariff£1,804.78 → £1,610.84
- Cheapest tariff£1,804.78 → £1,610.84
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.