OVO Energy Utility Warehouse (August 2026)
Overview
Utility Warehouse is cheaper in our comparison, while OVO Energy has faster response times and stronger Citizens Advice results; the better choice depends on your priorities.
Utility Warehouse provides cheaper fixed and variable tariffs in this comparison, which may suit households focused primarily on price. Conversely, OVO Energy performs better across customer service metrics, recording faster call wait times and higher independent ratings.
About OVO Energy and Utility Warehouse
Who is OVO Energy?
Founded in 2009, OVO Energy is privately backed by OVO Group and grew to become one of the UK's largest domestic energy suppliers after buying the retail arm of SSE in 2020. In May 2026, OVO announced a planned sale of its UK energy retail business to E.ON. The supplier focuses on smart technology and electric vehicle charging, offering a loyalty scheme called Beyond that gives customers rewards.
Who is Utility Warehouse?
Founded in 2002, Utility Warehouse is owned by Telecom Plus PLC and is one of the UK's largest energy suppliers. It operates as a multiservice provider, bundling energy with broadband, mobile phone contracts, and home insurance. Customers get a single monthly bill for all their home services, and the energy rates become cheaper when more services are added. It also offers a cashback card for everyday shopping that takes money off the monthly utility bill.
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Tariffs and pricing
Utility Warehouse supplies the cheaper energy in this comparison. Its lowest-priced overall plan is the UW Tracker Saver 4, a tracker tariff estimated at £1,698 a year for households with a smart meter. In contrast, OVO Energy’s cheapest deal is the Simpler Energy variable tariff, which costs £1,805 a year.
Although neither of these variable tariffs requires a fixed term, their exit fee policies differ. OVO Energy allows customers to leave its variable tariff without penalty. Meanwhile, Utility Warehouse applies a £150 exit fee to its variable plan.
For households preferring to lock in their unit rates, Utility Warehouse provides the cheaper fixed option. The UW Fixed Saver 93 costs £1,806 a year over an 11-month term for households with a smart meter, carrying a £150 exit fee. OVO Energy’s lowest-priced fixed alternative is the 1 Year Fixed + Boiler Cover 22 July 2026, priced at £1,923 a year for a 12-month term with a £100 exit fee.
Tariff Options
OVO Energy
OVO Energy offers standard variable and fixed tariffs for household customers, alongside specialist options for electric vehicle owners. Customers can also choose plans that include extras like boiler cover or a green electricity upgrade.
Utility Warehouse
Utility Warehouse offers standard variable and fixed tariffs, with variable rates that change depending on how many other home services a customer bundles. It also provides a specialist tariff for electric vehicle charging.
Customer reviews
OVO Energy achieves a higher Trustpilot score, holding a 4.7-star rating across 293,863 reviews. Utility Warehouse maintains a 4.2-star rating from 81,260 reviews. Furthermore, OVO Energy receives a larger proportion of five-star ratings, with 77% of reviewers awarding it top marks compared to 70% for Utility Warehouse.
Positive feedback for OVO Energy frequently mentions polite staff and prompt problem resolution. Conversely, some critical reviews note long wait times or being transferred between departments. Utility Warehouse customers regularly highlight helpful service and savings from bundling home services, though negative comments point to slow response times and unexpected charges.
Utility Warehouse performs better in the annual Which? energy survey, achieving an overall score of 69 compared to OVO Energy's 61. Additionally, Utility Warehouse receives a 10 out of 10 rating for helping customers who need it, while OVO Energy scores 9 out of 10 in the same category.
App quality
Both suppliers provide mobile apps for account management, though ratings vary by operating system. On the iOS App Store, OVO Energy holds a 4.6-star rating from 18,000 reviews, whereas Utility Warehouse scores 4.5 stars across 11,000 reviews.
Utility Warehouse performs stronger on Google Play, where its Android app earns 4.2 stars from 11,150 ratings. In contrast, OVO Energy’s Android equivalent scores 3.0 stars from 10,621 ratings.
Recent iOS feedback indicates that OVO Energy customers find the app useful for tracking energy usage and updating payment details, although some report loading bugs on iPads. Utility Warehouse users note the app simplifies tracking cashback, but a portion of reviews mention difficulties when attempting to top up meters.
Customer service and support
OVO Energy outperforms Utility Warehouse in the latest Citizens Advice ratings. It ranks 8th overall with a score of 3.3 out of 5, while Utility Warehouse places 14th with a score of 2.45.
For telephone support, OVO Energy records a faster response rate. Its average call centre wait time is 1 minute 33 seconds, whereas Utility Warehouse takes an average of 7 minutes 16 seconds to connect calls.
OVO Energy also demonstrates faster email support, responding to 98.5% of messages within two days compared to 40.5% for Utility Warehouse. Both suppliers maintain formal vulnerability commitments registered with Citizens Advice. Regarding operating hours, OVO Energy is closed on weekends, while Utility Warehouse opens its phone lines on Saturdays from 9am to 4:30pm.
Complaints and performance
Both suppliers' data covers the fourth quarter of 2025. OVO Energy received 1,651 complaints for every 100,000 customers. Utility Warehouse received slightly more, with 1,815 complaints per 100,000 customers.
Green Energy Comparison
OVO Energy
OVO Energy supplies a fuel mix that is largely fossil fuels, with some renewable, nuclear, and other sources. In 2023, the company stopped using REGO certificates as standard and now uses a location-based approach that reflects the average carbon intensity of the National Grid. OVO has a net zero target to cut its emissions by 90% by 2035. It also plants one tree a year for every customer.[1]
Utility Warehouse
Utility Warehouse supplies a fuel mix that is largely fossil fuels, with some nuclear and other sources. The company offers green energy tariffs that include 100% renewable electricity, and it takes part in tree planting projects to help offset carbon emissions. It does not generate its own renewable power or offer solar export products.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Utility Warehouse |
| Overall customer service | OVO Energy |
| A well-rated mobile app | OVO Energy |
| A greener fuel mix | OVO Energy |
Utility Warehouse is cheaper in our comparison, while OVO Energy has faster response times and stronger Citizens Advice results; the better choice depends on your priorities.
Utility Warehouse presents the cheaper tariffs in this comparison. OVO Energy does better on Citizens Advice service measures, while Utility Warehouse has the higher Which? score.
Households prioritising price may find Utility Warehouse suitable, as it supplies cheaper fixed and variable tariffs. However, prospective customers should note the £150 exit fee on its variable plan and the longer average call centre wait times.
OVO Energy carries higher estimated annual costs, but it connects calls faster, responds to a higher percentage of emails within two days, and achieves stronger ratings on Trustpilot and Citizens Advice. Additionally, it permits customers to leave its cheapest variable tariff without an exit fee. Based on the data, households focused on minimising their energy bills may prefer Utility Warehouse, whereas those prioritising responsive customer support might lean towards OVO Energy.
- Faster average call centre wait times
- Higher overall score from Citizens Advice
- Higher Trustpilot rating, including 77% five-star reviews
- No exit fees applied to its cheapest variable tariff
- Higher estimated costs for both fixed and variable tariffs in this comparison
- Lower rating on the Google Play store
- Lower estimated costs for variable and fixed tariffs in this comparison
- Higher overall score in the Which? energy survey
- Higher rating on the Google Play store
- Average call wait time exceeds 7 minutes
- Lower percentage of emails responded to within two days
- Applies a £150 exit fee to its cheapest variable tariff
Frequently asked questions
Which supplier is better overall, OVO Energy or Utility Warehouse?
Utility Warehouse wins on price in our comparison, offering cheaper fixed and variable tariffs. However, OVO Energy performs much better on customer service metrics, with faster call wait times and higher scores from Citizens Advice.
Does OVO Energy or Utility Warehouse have cheaper tariffs?
Utility Warehouse has the cheaper tariffs in our comparison. Its cheapest variable tariff costs £1,698 a year, while OVO Energy's cheapest variable deal costs £1,805 a year. Utility Warehouse also offers a cheaper fixed tariff.
Who has better customer reviews, OVO Energy or Utility Warehouse?
OVO Energy holds a higher Trustpilot rating with 4.7 stars compared to 4.2 stars for Utility Warehouse. However, Utility Warehouse scores slightly higher in the annual Which? customer satisfaction survey.
Are the OVO Energy and Utility Warehouse apps any good?
Both suppliers offer highly rated iOS apps, with OVO Energy scoring 4.6 stars and Utility Warehouse scoring 4.5 stars on the App Store. On Android, Utility Warehouse performs better, scoring 4.2 stars on Google Play compared to 3.0 stars for OVO Energy.
Which supplier answers the phone faster?
OVO Energy answers calls much faster than Utility Warehouse. According to Citizens Advice, OVO Energy has an average call wait time of 1 minute 33 seconds, while Utility Warehouse takes an average of 7 minutes 16 seconds.
Should I choose OVO Energy or Utility Warehouse?
If you want the cheapest energy tariffs in this comparison, Utility Warehouse is the better choice. If you prefer a supplier with faster customer service and no exit fees on its cheapest variable tariff, OVO Energy is the stronger option.
Do OVO Energy and Utility Warehouse charge exit fees?
OVO Energy lets you leave its cheapest variable tariff with no exit fee, though it charges £100 if you leave its cheapest fixed deal early. Utility Warehouse charges a £150 exit fee on both its cheapest fixed and variable tariffs.
Do OVO Energy and Utility Warehouse open on weekends?
Utility Warehouse opens its phone lines on Saturdays from 9am to 4:30pm, but is closed on Sundays. OVO Energy's phone lines are closed over the weekend, although its email support is available 24/7.
How long are the fixed terms for OVO Energy and Utility Warehouse?
OVO Energy's cheapest fixed tariff lasts for 12 months. Utility Warehouse's cheapest fixed tariff has an 11-month term.
Which supplier has the better Android app?
Utility Warehouse has a much stronger Android app, scoring 4.2 stars on Google Play. In contrast, OVO Energy's Android app scores 3.0 stars.
What changed this month
This month, OVO Energy's iOS app days since last update rose from 13 to 37, OVO Energy's play store days since last update rose from 14 to 37, and OVO Energy's cheapest tariff exit fee fell from £100 to £0. There were 25 other data changes this month — see the full changelog below for details.
Data changes this month (38)
OVO Energy
- Trustpilot reviews287,327 → 293,863
- iOS app days since last update13 → 37
- iOS app updates in last 90 days3 → 2
- iOS sampled reviews avg stars4.2 → 3.67
- iOS sampled positive reviews4 → 2
- Play Store rating3.2850413 → 3.0206423
- Play Store ratings count10,351 → 10,621
- Play Store days since last update14 → 37
- Play Store positive ratings %55.4 → 48.2
- Play Store negative ratings %40.2 → 46.9
- Play Store neutral ratings %4.5 → 4.9
- Play Store net-positive %15.2 → 1.3
- Cheapest fixed tariff£1,797.13 → £1,923.42
- Cheapest tariff£1,797.13 → £1,804.82
- Cheapest tariff exit fee£100 → £0
- Cheapest tariff term12 months → 0 months
- Tariff count5 → 4
- Fixed tariffs available4 → 3
- Longest fixed term24 months → 12 months
Utility Warehouse
- Trustpilot reviews79,523 → 81,260
- iOS app days since last update13 → 4
- iOS sampled reviews avg stars2.4 → 2.67
- iOS sampled positive reviews2 → 1
- iOS sampled negative reviews3 → 2
- Play Store rating4.202414 → 4.186519
- Play Store ratings count11,089 → 11,150
- Play Store days since last update14 → 4
- Play Store positive ratings %79.5 → 79.1
- Play Store negative ratings %15.6 → 15.9
- Play Store neutral ratings %4.9 → 5.1
- Play Store net-positive %63.9 → 63.2
- Cheapest variable tariff£1,682.7 → £1,697.5
- Cheapest fixed tariff£1,670.87 → £1,806.26
- Cheapest tariff£1,670.87 → £1,697.5
- Cheapest tariff term12 months → 0 months
- Cheapest fixed tariff term12 months → 11 months
- Shortest fixed term12 months → 11 months
- Longest fixed term12 months → 11 months
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.