Outfox Energy Scottish Power (September 2026)
Overview
Outfox Energy is the stronger choice for most households due to its cheaper prices and better customer service, though Scottish Power leads on mobile app quality.
Outfox Energy leads across most metrics in this comparison, offering lower estimated annual costs and higher customer service scores. Scottish Power provides a more established mobile app experience, though its tariffs are currently more expensive and it ranks lower for overall customer satisfaction.
About Outfox Energy and Scottish Power
Who are Outfox Energy?
Outfox Energy, formerly Outfox the Market, is an independent supplier based in Leicester. Set up in 2017 and owned by Foxglove Energy Supply Limited, it is one of the UK's smaller domestic energy suppliers. The company focuses on keeping its running costs low to offer cheaper prices, asking customers to manage their accounts through its mobile app rather than by phone.
Products & services
Awards & recognition
Who are Scottish Power?
Scottish Power was set up in 1990 and is now owned by the Spanish utility group Iberdrola. Based in Glasgow, it is one of the UK's largest domestic energy suppliers. The company both makes and supplies energy, and a key feature of its service is a long-running partnership with Cancer Research UK that has raised £40 million through its Help Beat Cancer tariff, fundraising and sponsored events.
Products & services
Awards & recognition
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
Outfox Energy currently provides the lowest estimated annual cost in this comparison. Its cheapest available option is the Outfox the Price Cap Tracker 12M Dual - V3, a variable tracker tariff priced at £1,481 a year. This is £129 less than Scottish Power's most affordable deal, though it requires a 12-month contract term and carries a £150 total exit fee.
Scottish Power's lowest-priced option is its Standard variable tariff at £1,611 a year. Unlike the Outfox Energy tracker, this plan has no fixed term and charges zero exit fees, which may suit households who prefer the flexibility to switch suppliers at any time without penalty.
For customers who prefer to lock in their unit rates, Outfox Energy also supplies the cheaper fixed option. Its lowest-priced fixed tariff costs £1,516 a year on a 24-month term, with a £200 exit fee. Scottish Power's cheapest fixed plan costs £1,830 a year for a 12-month term, but it does not charge any exit fees.
| Metric | Outfox Energy | Scottish Power |
|---|---|---|
| Cheapest tariff exit fee | £150 | £0 |
| Cheapest fixed tariff exit fee | £200 | £0 |
Tariff Options
Outfox Energy
Outfox Energy offers a range of standard, fixed, and tracker tariffs, as well as specialist options for electric vehicle drivers and customers who generate their own power.
Scottish Power
Scottish Power provides standard variable and fixed tariffs, alongside tracker options, green deals, and specialist add-ons for electric vehicle charging.
Customer reviews
Outfox Energy holds a higher Trustpilot rating, scoring 4.8 out of 5 from over 55,000 reviews, with 76% of users awarding it five stars. Scottish Power scores 4.4 out of 5 across a larger volume of over 203,000 reviews, showing a 60% five-star share alongside 19% of reviewers giving it one star.
Reviewers frequently highlight Outfox Energy's polite support team and fast response times, noting that staff are knowledgeable when resolving account issues. Conversely, some users report occasionally waiting in long phone queues. Scottish Power customers often mention a straightforward online experience and helpful representatives, though some cite unexpected costs and confusing billing details.
In the annual Which? survey, Outfox Energy scores 71, placing it ahead of Scottish Power's 56. Outfox Energy achieves higher marks across several sub-categories, including an 11 out of 15 rating for complaints handling, whereas Scottish Power receives 4 out of 15 in the same category.
App quality and features
Scottish Power leads on mobile app metrics. Its iOS app scores 4.8 out of 5 from 87,000 ratings, while the Android version scores 4.7 from almost 97,000 ratings, supported by over 1,000,000 installs on the Google Play Store.
Outfox Energy's applications currently show much lower scores: 2.1 on iOS and 2.0 on Android. It is worth noting that these figures are based on small samples of just 106 and 231 ratings respectively, making direct comparisons with Scottish Power's larger user base difficult.
Both suppliers release regular app updates. Scottish Power's recent release notes highlight a feature that gives Direct Debit customers a detailed monthly breakdown of their energy usage, which may help households track their spending patterns.
Customer service and support
Average wait: 1.3 min
Hours: Weekdays 8:30am–5pm, open Saturday 9am–2pm, closed Sunday
Average wait: 1.3 min
Hours: Weekdays 9am–5pm, closed Saturday, closed Sunday
Replies: 100% within 2 days
Hours: 24/7
Replies: 94% within 2 days
Hours: 24/7
Average response: ~2 min
Hours: Business hrs
Outfox Energy places higher in the Citizens Advice ratings, ranking 2nd overall with a score of 4.25 out of 5. Scottish Power ranks 10th, scoring 2.94.
Average call centre wait times are similar for both suppliers at just over a minute. For digital communication, Outfox Energy responds to 100% of emails within two days, compared to 94.3% for Scottish Power. Scottish Power records an average social media response time of 2 minutes 25 seconds; equivalent data is not available for Outfox Energy.
Both companies maintain formal vulnerability commitments registered with Citizens Advice. Outfox Energy's phone lines are open on weekdays and Saturday mornings from 9am to 2pm, but closed on Sundays. Scottish Power's phone support is closed throughout the entire weekend.
| Metric | Outfox Energy | Scottish Power |
|---|---|---|
| Avg social media response time | N/A | 2 minutes 25 seconds |
Complaints and performance
We do not have any complaints data available for Outfox Energy. The figures for Scottish Power cover the fourth quarter of 2025. Because Outfox Energy has no data, we cannot compare the two suppliers directly.
During Q4 2025, Scottish Power received 1,458 complaints for every 100,000 customers. The supplier solved 60% of these complaints by the end of the next working day, and 86% within eight weeks.
Scottish Power's main complaint reasons
- Billing (32%)
- Payment Issues (27%)
- Metering (15%)
- Customer Services (11%)
- Marketing (5%)
Green Energy Comparison
Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Outfox Energy |
| Overall customer service | Outfox Energy |
| A well-rated mobile app | Scottish Power |
| A greener fuel mix | Outfox Energy |
Outfox Energy is the stronger choice for most households due to its cheaper prices and better customer service, though Scottish Power leads on mobile app quality.
Outfox Energy leads across most data points in this comparison, offering lower estimated annual costs and higher customer service rankings. Its cheapest available tariff is £129 a year less than Scottish Power's, and it achieves higher scores with both Citizens Advice and Trustpilot.
Scottish Power may be more suitable for households who prioritise digital account management. Its mobile apps receive high ratings across a large user base, whereas Outfox Energy's apps currently hold low scores from a small sample of users.
- Lower estimated costs for both variable and fixed tariffs
- Ranks 2nd overall in Citizens Advice data
- Higher Trustpilot score from customer reviews
- Low mobile app ratings on iOS and Android
- Phone support is unavailable on Sundays
- Highly rated iOS and Android applications
- Zero exit fees on its cheapest variable tariff
- Higher estimated annual costs across available tariffs
- Lower scores in Citizens Advice and Which? ratings
Frequently asked questions
Which supplier is better overall?
Outfox Energy performs better across most metrics, offering cheaper tariffs and stronger customer service scores. However, Scottish Power has much better mobile apps.
Which supplier has the cheapest fixed tariff?
Outfox Energy has the cheaper fixed deal. Its cheapest fixed tariff costs £1,516 a year, which is £314 less than Scottish Power's cheapest fixed option.
How do customers rate Outfox Energy and Scottish Power?
Outfox Energy has a higher Trustpilot rating of 4.8 out of 5, compared to 4.4 for Scottish Power. Outfox Energy also scores higher in the annual Which? customer satisfaction survey.
Which supplier has the better mobile app?
Scottish Power has significantly better app ratings. Its apps score 4.8 on iOS and 4.7 on Android from thousands of users, whereas Outfox Energy's apps have very low ratings from small samples.
How long does it take to get through on the phone?
Both suppliers have very similar average call centre wait times. Citizens Advice data shows an average wait of 1 minute 17 seconds for Outfox Energy and 1 minute 16 seconds for Scottish Power.
Should I switch to Outfox Energy or Scottish Power?
If you want cheaper prices and better customer service, Outfox Energy is the stronger choice. If managing your account through a high-quality mobile app is your main priority, Scottish Power is the better option.
Are both suppliers open at the weekend?
Outfox Energy is open on Saturday mornings from 9am to 2pm, but closed on Sundays. Scottish Power's phone lines are closed all weekend.
Which supplier is better at handling complaints?
Outfox Energy appears stronger on this metric, scoring 11 out of 15 for complaints handling in the Which? survey, while Scottish Power scores 4 out of 15.
What changed this month
This month, Scottish Power's iOS sampled positive reviews rose from 1 to 3, Scottish Power's iOS sampled reviews avg stars rose from 2.33 to 6, and Outfox Energy's iOS app updates in last 90 days rose from 0 to 2. There were 29 other data changes this month — see the full changelog below for details.
Data changes this month (41)
Outfox Energy
- Trustpilot reviews54,758 → 55,424
- Trustpilot negative reviews replied %100 → 99
- iOS app rating2 → 2.1
- iOS app ratings count102 → 106
- iOS app days since last update160 → 8
- iOS app updates in last 90 days0 → 2
- iOS sampled reviews avg stars2.33 → no longer available
- iOS sampled negative reviews2 → 0
- iOS sampled neutral reviews1 → 0
- Play Store rating2.31 → 2.04999995231628
- Play Store ratings count189 → 231
- Play Store days since last update163 → no longer available
- Play Store positive ratings %28.8 → 0
- Play Store negative ratings %63.6 → 0
- Play Store neutral ratings %7.6 → 0
- Play Store net-positive %-34.8 → 0
- Avg social media response time49 → no longer available
- Cheapest variable tariff£1,804.79 → £1,481.49
- Cheapest fixed tariff£1,699.69 → £1,515.57
- Cheapest tariff£1,699.69 → £1,481.49
- Cheapest tariff exit fee£200 → £150
- Cheapest tariff term24 months → 12 months
- Tariff count5 → 8
- Fixed tariffs available4 → 6
- Variable tariffs available1 → 2
Scottish Power
- Trustpilot reviews198,589 → 203,838
- Trustpilot negative reviews replied %91 → 92
- iOS app ratings count86,000 → 87,000
- iOS app days since last update26 → 28
- iOS sampled reviews avg stars2.33 → 6
- iOS sampled positive reviews1 → 3
- iOS sampled negative reviews2 → 0
- Play Store rating4.7281113 → 4.731496
- Play Store ratings count95,532 → 96,905
- Play Store days since last update27 → 28
- Play Store positive ratings %94.2 → 94.3
- Play Store neutral ratings %1.3 → 1.2
- Play Store net-positive %89.7 → 89.8
- Cheapest variable tariff£1,804.74 → £1,610.81
- Cheapest fixed tariff£1,990.1 → £1,829.85
- Cheapest tariff£1,804.74 → £1,610.81
Related comparisons
Related reviews
Outfox Energy Review
Outfox Energy is an independent UK energy supplier based in Leicester. It was set up in 2017 under the name Outfox the Market and is owned by Foxglove Energy Supply Limited. Operating as a family-run business, it is one of the UK's smaller domestic energy suppliers.
Read review →
100Green Review
100Green, formerly known as Green Energy UK, is an independent energy supplier based in Hertfordshire. Founded in 2001, it is one of the UK's oldest green energy suppliers and operates as a smaller domestic supplier.
Read review →
Cheapest Energy Suppliers in the UK
63 tariffs from 16 suppliers met the common September 2026 filters. Home Energy’s Fair Variable Dual ranked first at £1,453 a year (£121 a month). Prices are estimates for the stated usage, region and payment method, not personalised quotes.
Read article →Related guides
The Trouble with Energy Company Reviews on Trustpilot (and other sites)
When you are looking to change your energy supplier, reading customer reviews is usually the first step. With the Ofgem price cap set at £1,663 a year for a typical dual-fuel household paying by Direct Debit as of July 2026, moving to a cheaper fixed tariff can save you real money. But before you ha
Read guide →
Who are Ofgem?
Ofgem stands for the Office of Gas and Electricity Markets. It is the independent regulator for the energy industry in Great Britain. Just as Ofcom regulates the communications sector and Ofwat oversees water infrastructure, Ofgem is responsible for making sure the energy market works fairly for con
Read guide →
What is a Dual Fuel discount?
When you compare energy tariffs or set up a new account, suppliers usually ask if you want a dual fuel deal. This simply means you choose the same company to supply both your gas and your electricity. For years, energy companies used a dedicated dual fuel discount to encourage households to bundle t
Read guide →
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.