Enstroga Energy Review Summary
- Part of a large, Europe-wide energy supply group
- Phone lines open 8am to 7pm on weekdays
- Offer a Priority Services Register
- Not very environmentally friendly
- Poor customer service
- Very basic online functionality
Who are Enstroga Energy
Estronga are a new entrant to the UK energy supply market, but are part of a large, Europe-wide energy supply group with a presence in Austia, Germany, Portugal and Spain.
They claim that their aim is to supply cheaper, greener energy, with a particular focus on customer service.
Enstroga offer two 12-month, fixed rate tariffs. One is based on electricity supply only and the other is for customers who use Enstroga for both electricity and gas. There is a £36.75 exit fee per fuel.
There is also a variable rate tariff. This tariff does not have an exit fee.
There are no tariffs aimed at electric vehicle owners and a pre-payment tariff is not offered. Enstroga do not offer a ‘feed-in’ tariff either.
Enstroga offer cheaper energy via their ‘Dual Fuel’ tariff but overall their prices are not particularly competitive. Many customers have complained that having been lured in with cheap prices up front, the actual price increased considerably once they switched.
Despite claiming that their aim is superior customer service, online reviews of Enstroga paint a different story.
Enstroga only scores 1.5 out of five stars on TrustPilot. Most of the reviewers (89%) rated the company as poor or bad. A large number of the reviews mention that the reviewer had to contact the ombudsman.
As a relative new entrant to the UK energy supply market, Which? and Citizen’s Advice do not have enough data to draw any conclusions about Enstroga.
Enstroga are transparent about their fuel mix, but although they claim that they supply green energy, only 2.6% of their electricity comes from renewable sources. This is considerably lower than the 29% UK average.
The main source of Enstroga’s electricity is gas (62.6%) with nuclear (19%) and coal (11.8%) also featuring prominently.
Enstroga can be contact by email or phone only. There is no live chat option at their website.
Response time data is not available because Enstroga are a relatively new entrant to the UK market, but many of the reviewers online have been critical of Enstroga saying that it is impossible to get hold of them on the phone and that they take several days to answer emails.
Enstroga’s website contains very little information and has a cheap feel to it.
Online functionality is also limited. A number of online reviewers have stated that the they have found the company’s My Enstroga facility is often online, and even when it is online, My Enstroga doesn’t allow customers to check their billing. Some customers have reported that meter readings submitted via My Enstroga have been ignored.
Unusually for an energy supplier that is part of a large, Europe-wide energy supply group, Enstroga does not have an app.
Enstroga accept payment via monthly direct debit only. Payment is taken one month in advance, although for people with a poor credit rating Enstroga can sometimes require payment of three months in advance.
The monthly direct debit is based on your estimated energy use, although if you supply meter readings the monthly direct debit is based on your actual energy use.
Enstroga does not offer a pre-payment billing option.
No, and there are no plans to do so. If you have a smart meter you will lose all smart functionality when you switch and will have to submit meter readings manually.
Do Enstroga Energy offer a recommend a friend referral scheme?
No. There are no incentives for referring friends and family to Enstroga.
Do they work with pre-payment meters?
Enstroga do not offer pre-payment meters and customers who are existing pre-payment customers cannot switch to Enstroga.
Do they accept Economy 7?
Enstroga do not offer an Economy 7 tariff.
Are they signed up to the Warm Home Discount?
Enstroga is not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Enstroga are signed up to the Energy Switch Guarantee but many of the online reviewers have reported having problems switching their energy supply to Enstroga. There are also many people who have reported that they have found it difficult to move away from Enstroga.
Do they mention about the Priority Services Register?
Yes. You have to phone up to register though, as you cannot register online.
Do they offer a ‘Dual Fuel’ discount?
Enstroga offer a cheaper tariff to customers who use them for both electricity and gas supply than they do if a customer uses them for electricity supply only.
Will they offer to pay a customer’s exit fees when they join them?
Enstroga will not pay any exit fees that are charged by a customer’s previous energy supplier. Those fees remain the responsibility of the customer.
What happens if you move home whilst with them?
If you move home while you are an Enstroga customer you need to either email or phone the company to let them know your final meter reading and your new address.
Do they offer any incentives for joining?
There are no specific incentives to join Enstroga.
How to contact Enstroga Energy
Address: Alexandra House, 43 Alexandra Street, Nottingham, NG5 1AY
You can contact Enstroga Energy customer service by calling: 0115 857 2572
You can email them through: firstname.lastname@example.org
Monday – Friday 8am – 6:00pm
Closed on all Bank holidays.
Switch to Enstroga Energy
The easiest way to switch to Enstroga Energy is through Energy Helpline’s comparison website here. This will allow you to check if Enstroga Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.