Home Energy Scottish Power (September 2026)
Overview
There is no single best choice: compare price, service, app and green-energy evidence separately.
About Home Energy and Scottish Power
Who are Home Energy?
Home Energy is a newer, family-owned supplier based in Leicester and London, operating as part of the Net Zero Planet Group. It positions itself as a smaller alternative to the large energy companies, focusing on simple customer service and flexible billing.
Products & services
Who is Scottish Power?
Founded in 1990 and acquired by Iberdrola in 2007, Scottish Power is one of the UK's largest domestic energy suppliers. It also runs the local electricity network in parts of Scotland, Wales, and England. It has a long-running partnership with Cancer Research UK, raising over £40 million through charity tariffs and other initiatives.
Products & services
Awards & recognition
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Tariffs and pricing
Home Energy currently provides the lowest-priced tariff in this comparison. Its Fair Variable Dual plan costs £1,453 a year and operates without a fixed term. This makes it £158 a year cheaper than Scottish Power's most affordable option, the Standard variable tariff, which is priced at £1,611 a year. Neither of these variable plans charges exit fees.
For households seeking price certainty, Scottish Power offers fixed deals. Its cheapest fixed option costs £1,830 a year for a 12-month term, also with no exit fees. At present, this comparison does not include fixed tariff pricing for Home Energy.
| Metric | Home Energy | Scottish Power |
|---|---|---|
| Cheapest tariff | £1,452 / year | £1,611 / year |
| Cheapest variable tariff | £1,452 / year | £1,611 / year |
| Cheapest tariff exit fee | £0 | £0 |
| Cheapest fixed tariff exit fee | N/A | £0 |
Tariff Options
Home Energy
Home Energy focuses on a simple range of flexible, variable-rate plans. We did not identify fixed-term contracts, tracker tariffs, or specialist electric vehicle plans in its current published domestic range when checked.
Scottish Power
Scottish Power offers a mix of standard variable and fixed-term tariffs, including options that support charity. Its current published domestic range also includes tracker and electric vehicle options, although availability may vary.
Customer reviews
Scottish Power holds a slightly higher Trustpilot score of 4.4 out of 5, drawn from a substantial 203,838 reviews. Home Energy sits at 4.1 out of 5, though this is based on a much smaller sample of 873 reviews. Breaking down these ratings, 72% of Home Energy's feedback is five-star, whereas Scottish Power receives 60% in the top tier. Both suppliers share an identical proportion of one-star reviews at 19%.
Reviewers discussing Home Energy frequently note helpful staff, fast response times, and competitive pricing when resolving billing queries. Conversely, some users report difficulties with direct debit management and administrative hurdles during the switching process. For Scottish Power, customers regularly highlight polite engineers and straightforward online account management. However, critical reviews often point to unexpected costs and unresolved meter complaints.
Looking at independent testing, Scottish Power holds a Which? customer satisfaction score of 56. Within the Which? sub-categories, the supplier scores 2 out of 5 for overall customer service and value for money, 4 out of 10 for smart meters, and 4 out of 15 for complaints handling. Home Energy does not currently feature in the Which? rankings.
App quality and features
Scottish Power provides well-reviewed applications across both major mobile platforms. Its iOS version scores 4.8 out of 5 from 87,000 ratings, while the Android edition achieves 4.7 out of 5 across 96,905 ratings. The Android platform indicates over 1,000,000 installs, suggesting a broad user base. Both apps have received recent updates; the latest Android release notably enables Direct Debit customers to view detailed monthly usage breakdowns.
Despite the high overall scores, a sample of recent iOS reviews for Scottish Power indicates occasional difficulties managing account balances, alongside isolated frustrations regarding smart meter connectivity and billing accuracy.
Home Energy’s software currently has very small rating samples, limiting direct comparisons. Its iOS app scores 2.3 out of 5 from just 7 ratings, and the Android equivalent scores 2.2 out of 5 from 16 ratings. Neither application has been updated in over six months. Recent iOS feedback points to functional issues, with users reporting that login credentials fail to save and direct debit features do not operate as intended.
Customer service and support
Average wait: 1.3 min
Hours: Weekdays 9am–5pm, closed Saturday, closed Sunday
Replies: 94% within 2 days
Hours: 24/7
Average response: ~2 min
Hours: Business hrs
Scottish Power achieves a Citizens Advice score of 2.94 out of 5, which places it 10th in the current market rankings. Customers contacting its call centre wait an average of 1 minute 16 seconds to reach an agent. On digital channels, the supplier responds to social media inquiries in an average of 2 minutes 25 seconds and replies to 94.3% of emails within two days.
Additionally, Scottish Power maintains formal vulnerability commitments registered with Citizens Advice. Telephone support is available on weekdays between 9am and 5pm, though the lines remain closed on Saturdays and Sundays.
Home Energy does not currently hold a Citizens Advice score, nor does it have published data regarding call wait times or email response rates. This absence of independent metrics limits the ability to evaluate its broader customer service performance.
| Metric | Home Energy | Scottish Power |
|---|---|---|
| Average social media response time | N/A | 2 minutes 25 seconds |
Complaints and performance
There is no complaints data available for Home Energy. The figures for Scottish Power cover the fourth quarter of 2025.
During Q4 2025, Scottish Power received 1,458 complaints for every 100,000 customers. It managed to resolve 60% of these complaints by the end of the next working day, and 86% within eight weeks.
Top reasons for complaints
Because Home Energy has no published data, we can only look at the reasons customers complained to Scottish Power. Billing was the main issue, making up 32% of all complaints. Payment issues caused 27% of complaints, while metering accounted for 15%. Customer services (11%) and marketing (5%) made up the rest of the top five reasons.
Green Energy Comparison
Home Energy
Home Energy is part of the Net Zero Planet Group and supports the transition to net zero by 2050. The electricity it supplies to customers is a mix of renewable energy and natural gas, alongside smaller amounts of nuclear and coal. We did not identify a dedicated green tariff in Home Energy's current published domestic range when checked.
Scottish Power
Scottish Power generates green electricity from its own UK wind farms, and its parent company Iberdrola is a major wind energy producer. However, the electricity it supplies to domestic customers is largely fossil fuels, with small amounts of renewable, nuclear, and other sources. We did not identify a dedicated green tariff in Home Energy's current published domestic range when checked.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
There is no single best choice: compare price, service, app and green-energy evidence separately.
Use the decision table to match the available evidence to the factors that matter most to your household.
- Cheapest variable tariff at £1,453 / year
- 4.1 Trustpilot from 873 reviews
- 19% of Trustpilot reviews are 1-star
- 63% of Google Play ratings are negative
- Cheapest variable tariff at £1,611 / year
- 4.4 Trustpilot from 203,838 reviews
- iOS app rated 4.8 out of 5
- 94% of emails answered within 2 days
- 19% of Trustpilot reviews are 1-star
Frequently asked questions
Which is cheaper, Home Energy or Scottish Power?
On the stored annual-cost assumptions, Home Energy is £1,453 and Scottish Power is £1,611. Home Energy is lower by about £158 a year.
Can Home Energy and Scottish Power complaint rates be compared directly?
No direct complaint-rate winner is declared because Home Energy and Scottish Power do not both have figures for the same stated reporting period.
Which supplier leads on customer service?
The supplied data does not support a like-for-like customer-service winner.
Which supplier has the better app evidence?
The supplied data does not support a like-for-like app winner.
Do tariff eligibility rules matter?
Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.
Which supplier has the greener evidence?
The supplied data does not support a like-for-like green-energy winner. This row is based on published fuel-mix percentages.
Which is better overall, Home Energy or Scottish Power?
There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.
When was this comparison updated?
The structured source payload is for September 2026.
What changed this month
This month, Scottish Power's iOS sampled positive reviews rose from 1 to 3, Scottish Power's iOS sampled reviews avg stars rose from 2.33 to 6, and Home Energy's iOS sampled reviews avg stars rose from 1 to 2. There were 25 other data changes this month — see the full changelog below for details.
Data changes this month (35)
Home Energy
- Trustpilot rating4 → 4.1
- Trustpilot reviews827 → 873
- Trustpilot 5-star %71 → 72
- Trustpilot 1-star %20 → 19
- Trustpilot positive reviews %75 → 76
- Trustpilot negative reviews %23 → 22
- Trustpilot net-positive %52 → 54
- iOS app days since last update158 → 188
- iOS sampled reviews avg stars1 → 2
- iOS sampled negative reviews3 → 2
- Play Store rating2.4 → 2.1875
- Play Store ratings count15 → 16
- Play Store days since last update159 → 189
- Play Store positive ratings %26.7 → 18.8
- Play Store negative ratings %53.3 → 62.5
- Play Store neutral ratings %20 → 18.8
- Play Store net-positive %-26.6 → -43.7
- Cheapest variable tariff£1,625.43 → £1,452.53
- Cheapest tariff£1,625.43 → £1,452.53
Scottish Power
- Trustpilot reviews198,589 → 203,838
- Trustpilot negative reviews replied %91 → 92
- iOS app ratings count86,000 → 87,000
- iOS app days since last update26 → 28
- iOS sampled reviews avg stars2.33 → 6
- iOS sampled positive reviews1 → 3
- iOS sampled negative reviews2 → 0
- Play Store rating4.7281113 → 4.731496
- Play Store ratings count95,532 → 96,905
- Play Store days since last update27 → 28
- Play Store positive ratings %94.2 → 94.3
- Play Store neutral ratings %1.3 → 1.2
- Play Store net-positive %89.7 → 89.8
- Cheapest variable tariff£1,804.74 → £1,610.81
- Cheapest fixed tariff£1,990.1 → £1,829.85
- Cheapest tariff£1,804.74 → £1,610.81
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.