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Energy Review
Supplier comparison

Home Energy vs Scottish Power (September 2026)

Overview

Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Trustpilot
Home Energy
4.1
873 reviews
Scottish Power
4.4
203,838 reviews
Citizens Advice rank
Home Energy
N/A
Scottish Power
#10
Cheapest variable
Home Energy
£1,453
/year
Scottish Power
£1,611
/year
iOS app
Home Energy
2.3
7 ratings
Scottish Power
4.8
87,000 ratings
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Tariffs and pricing

Home Energy
CHEAPEST
VARIABLE
Fair Variable Dual
£1,453/year
No fixed term · Variable rates can change
Best for: maximum flexibility
Scottish Power
VARIABLE
Standard
£1,611/year
No fixed term · Variable rates can change
Best for: maximum flexibility
FIXED 12M
Exclusive Help Beat Cancer Fixed Sep 2027 SM2
£1,830/year
12-month term
Best for: price certainty

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer reviews

Trustpilot
Home Energy4.1 / 5
Scottish Power4.4 / 5
Citizens Advice
Home EnergyN/A
Scottish Power#10
Which?
Home EnergyN/A %
Scottish Power56 %

Each review service uses its own method and scale, so the measures below should be read separately.

App quality and features

App Store
Home Energy2.3 · 7 reviews
Scottish Power4.8 · 87,000 reviews
Google Play
Home Energy2.19 · 16 reviews
Scottish Power4.73 · 96,905 reviews

App-store scores are shown by platform. No winner is declared where either ratings sample is missing or too small.

Customer service and support

Citizens Advice rank
Home Energy
N/A
Scottish Power
#10
Citizens Advice score
Home Energy
N/A
out of 5
Scottish Power
2.94
out of 5
Emails ≤2 days
Home Energy
N/A
Scottish Power
94%
Avg call wait
Home Energy
N/A
Scottish Power
1.3 min
ChannelHome EnergyScottish Power
PhoneWeekdays 9am–5pm, closed Saturday, closed Sunday
Email24/7
Social mediaBusiness hrs

Only like-for-like service measures with data for both suppliers are ranked.

SourcesChecked 1st September 2026
  1. Citizens Advice (Scottish Power)

Complaints and performance

Per 100k customers
Home Energy
N/A
Scottish Power
1,458
Q4 2025
CA per 10k
Home Energy
N/A
Citizens Advice
Scottish Power
61.8
Citizens Advice
Resolved same/next day
Home Energy
N/A
Scottish Power
60%
Resolved ≤8 weeks
Home Energy
N/A
Scottish Power
86%

Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.

Home Energy — complaint themes
No complaint-reason breakdown was available in the supplied data
Scottish Power — complaint themes
Billing
32%
Reported complaint category for Q4 2025.
Payment Issues
27%
Reported complaint category for Q4 2025.
Metering
15%
Reported complaint category for Q4 2025.
Customer Services
11%
Reported complaint category for Q4 2025.
Marketing
5%
Reported complaint category for Q4 2025.
SourcesChecked 1st September 2026
  1. Supplier performance page (Scottish Power)

Green Energy Comparison

Home Energy
Fuel mix not published
Scottish Power
7%Renewable
January to March 2026
Renewable7%
Nuclear4%
Fossil fuel84%
Other5%

Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.

Our verdict

Which should you choose?
If you care most aboutChoose
The lowest annual cost on our assumptionsHome Energy
Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Use the decision table to match the available evidence to the factors that matter most to your household.

Home Energy
Pros
  • Cheapest variable tariff at £1,453 / year
  • 4.1 Trustpilot from 873 reviews
×Cons
  • 19% of Trustpilot reviews are 1-star
  • 63% of Google Play ratings are negative
Scottish Power
Pros
  • Cheapest variable tariff at £1,611 / year
  • 4.4 Trustpilot from 203,838 reviews
  • iOS app rated 4.8 out of 5
  • 94% of emails answered within 2 days
×Cons
  • 19% of Trustpilot reviews are 1-star

Frequently asked questions

Which is cheaper, Home Energy or Scottish Power?

On the stored annual-cost assumptions, Home Energy is £1,453 and Scottish Power is £1,611. Home Energy is lower by about £158 a year.

Can Home Energy and Scottish Power complaint rates be compared directly?

No direct complaint-rate winner is declared because Home Energy and Scottish Power do not both have figures for the same stated reporting period.

Which supplier leads on customer service?

The supplied data does not support a like-for-like customer-service winner.

Which supplier has the better app evidence?

The supplied data does not support a like-for-like app winner.

Do tariff eligibility rules matter?

Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.

Which supplier has the greener evidence?

The supplied data does not support a like-for-like green-energy winner. This row is based on published fuel-mix percentages.

Which is better overall, Home Energy or Scottish Power?

There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.

When was this comparison updated?

The structured source payload is for September 2026.

What changed this month

This month, Scottish Power's iOS sampled positive reviews rose from 1 to 3, Scottish Power's iOS sampled reviews avg stars rose from 2.33 to 6, and Home Energy's iOS sampled reviews avg stars rose from 1 to 2. There were 25 other data changes this month — see the full changelog below for details.

Data changes this month (35)

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Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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