OVO vs E.ON Next (2023 Comparison)

Lasted Updated: 29th October 2023

In this guide, we compare the two energy suppliers OVO and E.ON Next to see how they compare across several categories.

We’ll look at everything we feel matters, from tariff options and customer service to reviews and prices. From the level of customer service they provide to how they handle complaints.

Hopefully, by the end of this guide, you’ll have a better idea of which is the better supplier for you.

If you don’t know much about each supplier, here is a quick overview:

Who is OVO Energy?

OVO emerged as an energy supplier in 2009 and has since grown to be one of the largest energy firms in the country. They serve 5 million domestic energy customers all across the UK.

They took over SSE’s domestic energy supply business in 2020 giving them a large boost in customer numbers and making them the 4th largest supplier in the UK.

Despite facing customer service challenges in 2022, OVO continues to emphasise environmental sustainability, demonstrated by initiatives like annually planting a million trees in the UK.

Who is E.ON Next?

E.ON Next, part of the E.ON group, emerged in the UK energy market following E.ON’s acquisition of npower in 2019. Focused on smarter, renewable energy, they offer various discounts on energy-efficient solutions and employ a dedicated team for enhanced customer service.

Besides energy supply, E.ON Next supports the “Teach the Future” campaign, promoting climate education, and highlighting their commitment to both renewable energy and broader societal engagement in climate awareness.

OVO vs E.ON Next: What’s the difference in tariff options? 

Now that we’ve given an overview of each energy company, it’s time to get stuck into our comparison. We’ll begin by taking a look at the tariff options each supplier has to offer.

OVO

OVO offer their customers 4 different tariff options. A pretty standard variable tariff, a fixed tariff available for 1 or 2 years and a 1-year fix with some green options included.

Below, you’ll find a list of the different tariff options in detail:

E.ON NEXT

E.ON NEXT offers customers a range of three energy tariffs designed to meet their specific needs. These options include two fixed-term plans and one variable choice. What’s great is that all these tariffs come with a guarantee of 100% renewable electricity.

OVO vs E.ON Next: What’s the difference in price?

To give some guidance on which energy supplier provides the best value for money, we requested quotes for tariffs based on the following from each:

• Dual fuel supply
• Standard Meter
• Payment by Direct Debit
• 2,900 kWh of electricity and 12,000 kWh of gas (Medium usage – 3-bedroom house occupied by a family of 4)
• Postcode in the East Midlands

Note: These prices are just a guide, if you change any of the factors above you will get a different price from each supplier.

OVO gave us these prices for the tariffs mentioned above:

E.ON NEXT gave us these prices for the 3 tariff options mentioned above:

Which supplier offers the greenest energy?

We already know that practically every energy supplier across the U.K. greatly emphasises providing green energy. But how do E.ON NEXT and OVO compare when it comes to renewable electricity and protecting the environment? Let’s dive in and reveal all! 

OVO is deeply committed to environmental responsibility. While they don’t have a dedicated green tariff as such, they provide an option for their one-year fixes to become greener with their “Greener Energy” addon. This allows you to benefit from carbon-neutral energy, though it does come with a modest additional monthly fee.

OVO is actively engaged in various initiatives aimed at offsetting carbon emissions throughout the UK including plating 1 million trees every year in the UK (source).

E.ON NEXT operates as a 100% renewable electricity supplier, all their tariffs offer 100% renewable electricity at no extra cost. E.ON NEXT generates its renewable electricity from biomass facilities in Lockerbie and Sheffield, producing enough green energy to power 100,000 households throughout the United Kingdom.

E.ON NEXT vs OVO: Who has better customer reviews?

Now, let’s shift our focus to another crucial aspect: customer reviews.

With his section, we look at how existing customers feel they are being treated to get an idea of how new potential customers, like you, might also be treated.

To get a good understanding of this, we turned to Trustpilot for its amount of verified reviews:

• OVO scores 4.2 out of 5 based on over 121,000 reviews
• E.ON NEXT scores 4.2 out of 5 based on over 60,000 reviews

As you can see, OVO and EDF have matching customer review scores. A 4.2 rating is not the best we have seen, but certainly not the worst.

OVO responded to 99% of their negative reviews and E.ON NEXT matched this by also responding to 99% of negative reviews, this is a good sign from both.

E.ON NEXT has received positive customer feedback based on their app and website as well as their wider customer service. Likewise, OVO has been commended for their services and great U.K.-based team of helpers.

Who has the better website and app?

With so many people relying on their phones today for paying bills and day-to-day life admin, apps are very important. E.ON NEXT and OVO both have customer apps that can be downloaded and used to review bills, check statements and much more.

In this section, we take a look at how the apps and websites for each compare. 

Starting with OVO, their app boasts an exceptional rating of 4.8 out of 5, as given by satisfied customers. OVO’s app earns high praise for its user-friendly and seamless performance. Customers appreciate its practicality, knowing they can log in and efficiently accomplish what they need without any unnecessary delays.

The same can be said for OVO’s website which is very fast and easy to use on both mobile and desktop.

E.ON NEXT also have a very high app score of 4.8 out of 5. It seems that E.ON NEXT’s app users really rate it well for ease of use and praise E.ON NEXT’s customer support.

E.ON NEXT also has a modern website that is simple for customers to navigate, from entering meter readings to browsing articles of interest.

Who has the better customer service?

Customer reviews give an idea of customer service, but the Citizens Advice website provides an accurate breakdown of the various factors that you can’t find in customer reviews.

Here we have compared OVO and E.ON NEXT to see if one performs better than the other:

Which supplier has fewer complaints?

Complaints data has to be made publicly available by each supplier every quarter. This is a really useful way of finding out how many customers are complaining to each and how fast each supplier is at resolving these complaints.

Let’s see how they compare below:

E.ON NEXT vs OVO: What are the main differences between the two?

We’ve looked at a lot of factors, here is a quick summary of which supplier was better when comparing the two:

Who is the better energy supplier?

This is one of the closest comparisons we have seen. There is very little difference when it comes to the two. With OVO offering slightly better tariff options and performing better when it comes to complaints, they just about win it!

Other comparisons with these two suppliers

OVO

• OVO vs Octopus
• OVO vs EDF
• OVO vs Scottish Power
• OVO vs British Gas

E.On Next

• E.ON Next vs British Gas
• E.ON Next vs Octopus